AI Reliability Communications Lead

Rozgoo; San Francisco (CA); On-site; USD 255,000 - 320,000; Full time

Job summary

Anthropic in San Francisco seeks a strategic communications professional to drive external storytelling for Claude’s engineering and infrastructure work. You will translate complex performance topics into credible narratives for developers, customers, and the press, collaborating with product and engineering teams.

You will own messaging during launches and updates, coach leaders to speak effectively, and build frameworks that land technical topics without losing substance.

Qualifications

• 8-12 years of experience in communications focused on infrastructure, engineering, or technical products.
• Online and fluent in where technical conversations happen.
• Curious about how customers experience performance, capacity, and reliability.
• Experience in communications focused on infrastructure, engineering, or technical products.
• Write with discipline and accuracy around complex technical concepts and sensitive topics.

Responsibilities

• Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates.
• Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible.
• Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance.
• Lead comms when a technical or engineering issue needs a coordinated cross-functional response.
• Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often.
• Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between.
• Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly.

Skills

Infrastructure communications

Engineering communications

Technical writing

Media relations

Crisis communications

Tools

Media monitoring tools

PR software

Job description

Anthropic in San Francisco seeks a strategic communications professional to drive external storytelling for Claude’s engineering and infrastructure work. You will translate complex performance topics into credible narratives for developers, customers, and the press, collaborating with product and engineering teams.

You will own messaging during launches and updates, coach leaders to speak effectively, and build frameworks that land technical topics without losing substance.