AI-Ready ServiceNow Engineer — Hybrid

Akima; Alexandria (VA); Hybrid; USD 150,000 - 194,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) and voluntary benefits

PTO

Job summary

Suvi, an Akima company, seeks a Data/AI ServiceNow Engineer to advance enterprise data readiness, AI enablement, and secure integrations across ServiceNow platforms. The role emphasizes Now Assist, CMDB, and governance to support government-approved AI capabilities.

The position offers a hybrid schedule with collaboration across architects, cybersecurity, and stakeholders to ensure compliant, scalable AI-enabled workflows for OIG missions.

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in computer science, data, IT, or related field.

Responsibilities

• Provide engineering expertise for ServiceNow data, AI readiness, enterprise data quality, integrations, and AI-related capabilities such as Now Assist.
• Assess AI readiness across architecture, CSDM, CMDB, data structures, knowledge bases, integrations, security, access, and governance.
• Identify AI readiness gaps, data quality issues, architectural dependencies, and technical prerequisites.
• Configure, test, and support Government-approved ServiceNow AI features (e.g., Now Assist for ITSM, Virtual Agent enhancements, GenAI capabilities).
• Develop and maintain integrations and data pipelines required for AI workloads and enterprise data flow alignment.
• Prepare platform data for AI use cases, including normalization, enrichment, governance, and model-ready structuring.
• Support Workflow Data Fabric, ServiceNow data architecture, and emerging enterprise data capabilities.
• Evaluate new ServiceNow AI products and updates, assessing business value, risks, technical fit, and alignment with OIG mission needs.
• Identify risks, governance considerations, and integration dependencies associated with AI implementations.
• Develop AI capability roadmaps to guide platform evolution, adoption, and incremental readiness.
• Support architecture, testing, release management, analysis, and knowledge transfer for data and AI capabilities.
• Collaborate with architects, developers, cybersecurity teams, Government stakeholders, and enterprise contractors to ensure alignment and compliance.

Skills

ServiceNow data modeling

CSDM/CMDB

Data governance

IntegrationHub

JavaScript/Flow Designer

Education

Bachelor’s degree in computer science, data, IT, or related field

Tools

Now Assist

ServiceNow AI features

AI capabilities in ServiceNow

Job description

Suvi, an Akima company, seeks a Data/AI ServiceNow Engineer to advance enterprise data readiness, AI enablement, and secure integrations across ServiceNow platforms. The role emphasizes Now Assist, CMDB, and governance to support government-approved AI capabilities.

The position offers a hybrid schedule with collaboration across architects, cybersecurity, and stakeholders to ensure compliant, scalable AI-enabled workflows for OIG missions.