AI Production Solutions Lead

AXIS (AXIS Capital); Red Bank (NJ); Hybrid; USD 165,000 - 200,000; Full time

Job summary

AXIS Capital is seeking an AI Solutions Support Lead in New York to oversee production AI solutions, coordinate incident management, and drive continuous improvement across data and engineering teams. You will own monitoring, governance, and performance metrics to ensure value realization.

This role requires strong leadership, stakeholder management, and experience with AI platforms. You will work in a hybrid office model with regular collaboration across delivery partners and governance teams.

Qualifications

• Significant experience supporting, operating, or maintaining production AI systems.
• Strong incident management and problem-solving capabilities.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own production AI solutions and ensure ownership and runbooks.
• Coordinate incident management and resolution of AI services.
• Monitor performance, bias, drift, and governance of AI outputs.
• Lead enhancement backlogs and manage deployments.
• Collaborate with Data teams and governance functions.

Skills

Production AI

Incident management

Stakeholder management

Leadership

DevOps

Tools

Azure AI

Databricks

Copilot Studio

Azure OpenAI

Foundry

Job description

AXIS Capital is seeking an AI Solutions Support Lead in New York to oversee production AI solutions, coordinate incident management, and drive continuous improvement across data and engineering teams. You will own monitoring, governance, and performance metrics to ensure value realization.

This role requires strong leadership, stakeholder management, and experience with AI platforms. You will work in a hybrid office model with regular collaboration across delivery partners and governance teams.