AI Procurement Customer Success Manager — Remote Europe

beroe x nnamu GmbH; United States; Remote; USD 78,000 - 123,000; Full time

Job summary

beroe x nnamu GmbH is seeking a Customer Success Manager to oversee European clients of nnamu, the world’s first AI negotiation agent for procurement. You will grow the business by ensuring clients realize maximum value from nnamu, managing relationships end to end from onboarding to renewal.

You will collaborate with leadership, sales, product, and consulting to drive adoption, identify use cases, run trainings, and uncover upsell opportunities across a portfolio of clients.

Qualifications

• Master’s degree or MBA in Business Administration, Marketing or a related field.
• 5+ years in customer success or account management, preferably with B2B SaaS in procurement or AI.
• Knowledge of sourcing and procurement workflows; experience with e-auctions or dynamic bidding is a plus.
• Interest in negotiation strategy and game theory; exposure is a plus.
• Strong ability to build and maintain client relationships.
• Analytical and problem-solving mindset.
• Strong business acumen.
• Excellent communication; strong Excel and PowerPoint.
• Knowledge of automation tools; interest in AI to improve CS outcomes.
• Strong organizational and time management.
• Team-oriented and communicative.
• Fluent English and German
• Willingness to travel

Responsibilities

• Serve as the primary point of contact for clients using nnamu, from onboarding through day to day use
• Manage seamless onboarding and adoption, identify use cases and guide pilots
• Support clients in setting up their first negotiations, including TVO configuration and supplier onboarding
• Design and run training programmes to build user proficiency and engagement
• Build and manage relationships with key client stakeholders, from category managers to procurement leadership
• Conduct account level review sessions with clients
• Monitor and drive account usage and engagement
• Identify upsell and cross sell opportunities within accounts and generate demand for broader products
• Turn client results into references and case studies with marketing
• Shape and implement customer success strategies and processes for others
• Collaborate with cross functional teams to improve customer experience and product roadmap

Skills

SaaS experience

Account management

Customer success

B2B

Excel

PowerPoint

Education

Master’s degree or MBA in Business Administration, Marketing or related field

Tools

Excel

PowerPoint

Job description

beroe x nnamu GmbH is seeking a Customer Success Manager to oversee European clients of nnamu, the world’s first AI negotiation agent for procurement. You will grow the business by ensuring clients realize maximum value from nnamu, managing relationships end to end from onboarding to renewal.

You will collaborate with leadership, sales, product, and consulting to drive adoption, identify use cases, run trainings, and uncover upsell opportunities across a portfolio of clients.