AI-Powered Technical Program Manager, Customer Experience

Amazon Inc.

Omaha, Northern (NE, KY)

Hybrid

USD 149,000 - 201,000

Full time

41 hours ago

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Job summary

Amazon.com Services LLC is seeking a Senior Technical Program Manager to drive AI-enabled capabilities within Amazon Customer Service, focusing on rapid risk detection, responsive recovery actions, and high-quality customer experiences. You will partner with science, product, and operations leaders to coordinate cross-functional delivery across multiple teams and platforms.

The role emphasizes program management across large initiatives, strong technical depth, and cross-organizational influence

Qualifications

5+ years of technical product or program management experience.
7+ years of working directly with engineering teams experience.
3+ years of software development experience.
Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

Interact with Product Managers, other TPMs, and multiple development teams to define, design, and deliver complex product features.
Manage all aspects of project execution and lead efficient delivery of large programs.
Devise technical specifications and system integration plans, and discuss technical concepts and evaluate design options.
Identify bottlenecks, risks, and issues; provide escalation management, trade-offs, and mitigations.
Drive the technology strategy and analyze cost/benefit of project selection; report to senior leadership.