AI-Powered Technical Account Manager

Napier Technologies Limited.; Wilmington (VA); On-site; USD 95,000 - 140,000; Full time

Job summary

Napier Technologies Limited’ AI-powered platform helps financial institutions spot suspicious activity in real time, protecting customers’ money and reducing risk.

As a Technical Account Manager in the USA, you’ll own client relationships, guide deployments from project phase to support, and drive value with data‑driven insights while collaborating across product, engineering and operations teams.

Qualifications

• Experience engaging with clients to understand goals and value drivers.
• Experience implementing and supporting solutions through the client lifecycle.
• Ability to analyze client data to derive insights.
• Proficient in SQL, Elastic Search, and Python for data analysis.
• Familiarity with Kubernetes basics and REST/HTTP.
• Strong documentation and training delivery skills.

Responsibilities

• Serve as the primary point of contact for clients from onboarding through support.
• Collaborate with teams to align product roadmap with client needs.
• Analyse logs and data to identify root causes and remediation steps.
• Deliver training and create knowledge base documentation for customers.
• Communicate findings and ROI to senior client stakeholders.
• Maintain client satisfaction through proactive support and reviews.
• Provide strategic recommendations and partner with departments to implement.

Skills

Client engagement

Communication skills

Analytical mindset

Project management

Problem solving

Strategic planning

Tools

SQL (PostgreSQL)

Elastic Search

Python scripting

Postman & REST

Apache NiFi

Microsoft Office

Job description

Napier Technologies Limited’ AI-powered platform helps financial institutions spot suspicious activity in real time, protecting customers’ money and reducing risk.

As a Technical Account Manager in the USA, you’ll own client relationships, guide deployments from project phase to support, and drive value with data‑driven insights while collaborating across product, engineering and operations teams.