AI-Driven Technical Account Manager

Napier Technologies Limited.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Napier Technologies Limited is seeking a Technical Account Manager in the USA to act as the primary client liaison across implementations and ongoing support.

You will translate business goals into Napier AI solutions, collaborate with cross-functional teams, and deliver actionable insights to maximize ROI for financial institutions.

Role demands strong SQL/Elasticsearch skills, Python scripting, and the ability to communicate complex issues clearly to senior stakeholders.

Qualifications

• Experience managing technical accounts for enterprise clients.
• Ability to translate business goals into technical actions and outcomes.
• Strong data analysis and reporting skills for client insights.
• Excellent communication with senior stakeholders and internal teams.

Responsibilities

• Serve as the primary point of contact for clients, understanding goals and Napier AI solutions.
• Engage from project phase through implementation and support, resolving issues quickly with minimal impact.
• Collaborate with product and engineering to align roadmaps and release plans.
• Lead technical discussions and strategic planning with client IT teams.
• Analyze client data to identify trends and provide actionable ROI insights.
• Train client teams and produce knowledge base documentation for solutions.

Skills

SQL queries

PostgreSQL

Elasticsearch

Python scripting

HTTP/REST

Postman

Kubernetes basics

Microsoft Office

Client communication

Tools

Apache NiFi

Kubernetes

PostgreSQL

Elasticsearch

Python

Job description

Napier Technologies Limited is seeking a Technical Account Manager in the USA to act as the primary client liaison across implementations and ongoing support.

You will translate business goals into Napier AI solutions, collaborate with cross-functional teams, and deliver actionable insights to maximize ROI for financial institutions.

Role demands strong SQL/Elasticsearch skills, Python scripting, and the ability to communicate complex issues clearly to senior stakeholders.