AI-Powered Support Analyst for Client Success

Canoe Intelligence; New York, Jacksonville (NY, FL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + match

Paid time off

Bonus potential

Job summary

Canoe Intelligence in New York City or Jacksonville is seeking a Support Analyst to help clients navigate Canoe’s AI-driven platform and become a trusted point of contact.

You’ll own inquiries from how-tos to troubleshooting, train clients, and work with Product and Data teams to improve the Help Center and workflow. This role emphasizes customer outcomes and hands-on technical communication.

Qualifications

• Client-focused with a genuine desire to deliver results.
• Strong collaboration and teamwork skills.
• Analytical, data-driven mindset with attention to detail.
• Ability to troubleshoot technical issues and explain solutions.
• Interest in AI initiatives and technology adoption.

Responsibilities

• Become a Canoe product expert and understand how its ML technology adds value to clients’ workflows.
• Be first line of contact for production customer base, handling how-to’s, troubleshooting, and training.
• Work cross-functionally with Canoe teams to solve client inquiries and streamline processes.
• Respond to client inquiries in a consistent, concise and timely manner.
• Collaborate with Product team to relay ideas/feedback and track bug resolutions.
• Coordinate with Data Team to absorb client feedback into Canoe’s tech for data collection.
• Maintain the Canoe Help Center to enhance client experience.
• Conduct client trainings focused on foundational functionality and best practices.
• Contribute to Support roadmap items concerning AI adoption and workflow optimization.

Skills

Client-centric

Collaborative

Analytical

Problem-solver

Tech-savvy

AI initiatives

Tools

Zendesk

Salesforce

Jira

Confluence

Snowflake

Datadog

Job description

Canoe Intelligence in New York City or Jacksonville is seeking a Support Analyst to help clients navigate Canoe’s AI-driven platform and become a trusted point of contact.

You’ll own inquiries from how-tos to troubleshooting, train clients, and work with Product and Data teams to improve the Help Center and workflow. This role emphasizes customer outcomes and hands-on technical communication.