Technical Support Analyst I — AI Tools & Growth Path

Invoca; Seattle (WA); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Health benefits

1st-day health coverage

Paid holidays

Wellness subsidy

Job summary

Invoca is seeking a Technical Support Analyst I to own the front line of inbound support, triaging tickets and calls across campaigns, call routing, and integrations. You will build knowledge and FAQs to speed future cases and use AI tools to accelerate triage from day one.

The role offers growth toward Analyst II with a clearly defined career path, and a strong emphasis on customer-first service in a fast-paced AI-first environment in the United States.

Qualifications

• 1+ year in a customer-facing, marketing- or SaaS-related support role.
• Ability to diagnose issues and communicate findings clearly.
• Comfort with ambiguity and ability to narrow down problems.

Responsibilities

• Own the front line of inbound support, triage tickets and calls.
• Become a platform and marketing-tech expert, speaking the customer's language.
• Provide proactive status updates to customers and CSMs.

Skills

Customer support

Troubleshooting

Communication

AI tools usage

Tools

Kibana

VoIP Monitor

Google Marketing Suite

Adobe Marketing Cloud

Job description

Invoca is seeking a Technical Support Analyst I to own the front line of inbound support, triaging tickets and calls across campaigns, call routing, and integrations. You will build knowledge and FAQs to speed future cases and use AI tools to accelerate triage from day one.

The role offers growth toward Analyst II with a clearly defined career path, and a strong emphasis on customer-first service in a fast-paced AI-first environment in the United States.