Support Analyst

Canoe Intelligence; Town of Ulysses (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Canoe Intelligence is seeking a Support Analyst in New York City or Jacksonville to manage client inquiries, educate customers on our AI-native platform, and partner with product and data teams to improve workflows.

You will become a product expert, respond to support requests, and contribute to the Help Center while delivering exceptional client experiences in a fast-paced environment.

Qualifications

• Client-centric; focus on delivering for customers.
• Collaborative environment; share best practices and support teammates.
• Analytical, data-driven self-starter with attention to detail.
• Able to dive into details to solve problems when required.
• Troubleshoot technical issues and relay information clearly.
• Interest in AI initiatives to advance Canoe’s support team.

Responsibilities

• Become a Canoe product expert and understand how proprietary ML tech adds value to client workflows.
• Be first line of contact for production customer base; handle how-to, troubleshooting, and training cases.
• Work cross-functionally with Canoe teams to resolve client inquiries and streamline processes.
• Respond to client inquiries in a concise, timely manner.
• Collaborate with Product team to relay feedback and track bug resolutions.
• Coordinate with Data Team to incorporate client feedback into Canoe’s tech roadmap.

Skills

Customer focus

Collaborative

Analytical

Problem solving

Technical fluency

AI initiatives

Education

Experience with client support tooling

Tools

Zendesk

Salesforce

Jira

Confluence

Snowflake

Datadog

Job description

COMPANY: Canoe Intelligence

WEBSITE: https://canoeintelligence.com/

TITLE: Support Analyst

LOCATION: New York City or Jacksonville

SALARY: $70,000 - $80,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

The Role

As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.

What You’ll Do

• Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
• Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
• Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
• Respond to client inquiries in a consistent, concise and timely manner
• Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
• Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
• Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center
• Conduct client trainings focused on foundational functionality and best practices
• Contribute to Support roadmap project items concerning AI adoption and workflow optimization

Required

What We’re Looking For

• Client-centric; a genuine interest to deliver results for customers
• Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
• Analytical, data-driven self-starter that is detailed-oriented and resourceful
• Problem-solver who thrives in diving into details when required
• Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
• Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

Preferred

• Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, Datadog
• Experience streamlining workflows with the use of AI tooling
• Knowledge of alternative investments
• Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

What You’ll Get

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

Our Values

• Client First —> Listen, and deliver client-centric solutions
• Be An Owner —> Take initiative, improve situations, drive positive outcomes
• Excellence —> Always set the highest standard for yourself and others
• Win Together —> 1 + 1 = 3

Who We Are

Canoe Intelligence ("Canoe"), a Bloomberg Company, is the data management and intelligence platform powering how the world invests in alts. Our AI-native platform automates the manual data processing, cutting operational costs and risk while future-proofing alts infrastructure for long term growth. Timely, accurate, and comprehensive data arms investment teams to act with the decisiveness of public markets. Canoe’s AI-driven platform was initially incubated in 2013 for Portage Partners LLC, a private multi-family office investment firm, and launched commercially in 2017. In October 2026, Canoe became a part of Bloomberg, combining our private markets data expertise with Bloomberg’s technology, data management capabilities, and global scale. Together, we’re building a connected experience across public and private markets, and investing in the Canoe platform, people, and dedicated client service that got us here. With Canoe, it’s all about making Alts, smarter.

Canoe is an equal opportunity employer and prohibits discrimination in employment. It is Canoe’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Canoe prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.