AI-Driven Customer Success Operations Specialist

SimplePractice, LLC; United States; Presencial; USD 74 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

401(k) with company match

Flexible Time Off

Mental health resources

Parental leave & Backup Care

Tuition reimbursement

ERGs

Resumo da oferta

SimplePractice, LLC is seeking a Customer Success Operations Specialist to scale the CS org with AI-powered tools, workflows, and data strategies. You will champion AI initiatives, maintain CS platforms like Zendesk and Slack, and partner with Product, Engineering, and IT to implement improvements.

You will also help drive self-service, optimize workflows, and support cross-functional programs to enhance customer outcomes and revenue opportunities.

Qualificações

• 3+ years of experience in a CS Operations role.
• Bachelor's degree from an accredited college or university.
• A sense of urgency to provide a world-class customer experience.
• Ability to adapt to different situations and make adjustments as needed.
• Experience leveraging customer success best practices.
• Proven ability to develop strategies, translate them into initiatives, and track execution.
• Operational excellence in analytics, process development, and planning.

Responsabilidades

• Be a Champion of AI for the CS Org and drive AI/automation initiatives across CS.
• Train, evaluate, and maintain AI models and workflows.
• Collaborate with Product, Engineering, and IT for tooling improvements.
• Manage CS platforms (Zendesk, Zoom, Calendly) and maintain docs/SOPs.
• Identify trends, drive self-service improvements, and support revenue initiatives.
• Lead cross-functional projects with Enablement, Marketing, and Product.
• Support product launches via documentation and training.

Conhecimentos

AI/Automation

CS Operations

Data analysis

Cross-functional collaboration

CS tools

Slack/Asana/Google Workspace

Zendesk

Automation thinking

Formação académica

Bachelor's degree

Ferramentas

Zendesk

Zoom

Calendly

Assembled

Maestro

Slack

Asana

Google Workspace

Pivotal Tracker

Figma

HTML/CSS/JavaScript

Descrição da oferta de emprego

SimplePractice, LLC is seeking a Customer Success Operations Specialist to scale the CS org with AI-powered tools, workflows, and data strategies. You will champion AI initiatives, maintain CS platforms like Zendesk and Slack, and partner with Product, Engineering, and IT to implement improvements.

You will also help drive self-service, optimize workflows, and support cross-functional programs to enhance customer outcomes and revenue opportunities.