Service Strategy & Analytics Analyst

LG Electronics USA; Huntsville (AL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

No-cost medical benefits

401(k) matching contributions

Generous paid time off

Short-Term Incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics USA is seeking a data-driven Service Strategy & Analytics Analyst to transform raw operational data into actionable insights and strategic recommendations. You will leverage AI-powered analytics and predictive modeling to measure and improve the customer service experience.

You will identify trends, evaluate service performance, and partner with cross-functional teams to implement data-driven initiatives that enhance efficiency, service quality, and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Economics, Data Science, Statistics, or a related field.
• 2+ years of experience in data analysis, business analytics, or strategic planning.
• Advanced Excel skills (VLOOKUP, Pivot Tables).
• Experience building reports/dashboards with BI tools (Tableau, Power BI, Google Data Studio).
• Interest or experience applying AI tools to analytics or automation.

Responsibilities

• Analyze large-scale service operations data to uncover trends and improvement opportunities.
• Build and maintain AI-assisted dashboards and automated reporting tools.
• Apply predictive analytics and forecasting to support proactive decisions.
• Pilot AI/ML tools to automate data prep, reporting, and pattern detection.
• Create business review materials and planning models for leadership.
• Collaborate with Field Service, HR, Finance, Customer Care on data-driven initiatives.
• Improve data pipelines and reporting processes for speed and accuracy.

Skills

Excel proficiency

BI dashboards

AI analytics

Analytical thinking

Communication skills

Education

Bachelor's degree in Business/Economics/Data Science/Statistics

Tools

Tableau

Power BI

Google Data Studio

SQL

Python

Job description

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

LG Electronics' Service organization is seeking a data-driven Service Strategy & Analytics Analyst to support the modernization of how we understand, measure, and improve the customer service experience. This role will leverage AI-powered analytics, automation, and predictive modeling to transform raw operational data into meaningful insights and strategic recommendations.

The Service Strategy & Analytics Analyst will be responsible for identifying trends, evaluating service performance, and developing data-driven solutions that help improve efficiency, service quality, and the overall customer experience. This position will work closely with cross-functional teams to translate complex data into actionable strategies that support business objectives and drive continuous improvement across the service organization.

The ideal candidate is analytical, detail-oriented, and passionate about using data and technology to solve business challenges and influence meaningful change.

Responsibilities:

• Analyze large-scale service operations data to uncover trends, root causes, and improvement opportunities across the customer service journey.
• Build and maintain AI-assisted dashboards and automated reporting tools that reduce manual work and surface insights faster.
• Apply predictive analytics and forecasting techniques (e.g., workforce/capacity forecasting, demand trends) to support proactive decision-making.
• Explore and pilot AI/ML and generative AI tools to automate data preparation, reporting, and pattern detection.
• Prepare business review materials, forecasts, and planning models that translate complex data into clear recommendations for leadership.
• Partner with cross-functional teams (Field Service, HR, Finance, Customer Care) to design and implement data-driven strategic initiatives.
• Continuously improve data pipelines and reporting processes to increase accuracy, speed, and scalability.

Education / Experience (Requirements):

• Bachelor's degree in Business, Economics, Data Science, Statistics, or a related field.
• 2+ years of experience in data analysis, business analytics, or strategic planning.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas).
• Experience building reports/dashboards using BI tools (e.g., Tableau, Power BI, Google Data Studio).
• Interest in or hands-on experience applying AI tools to analytics or automation work.
• Strong analytical and problem-solving skills, with the ability to translate data into clear business insights.
• Excellent written/verbal communication skills.

Preferred Qualifications:

• Bilingual proficiency in Korean and English.
• Experience with SQL, Python, or AI/ML tools for advanced analytics.
• Experience using generative AI tools to accelerate analytical work.
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure).

Recruiting Range

$70,000-$75,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.