AI-Powered Finance Success Manager

Nominal; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Nominal is building an AI-native platform to help finance teams close faster and spend less time on manual reconciliations. You will join as an early Customer Success member, owning post-go-live accounts, driving adoption, health, and measurable business results.

You'll partner with Sales, Implementation, Product, and leadership, reporting to the VP of Sales, to define success plans, scale processes, and push for automation that accelerates value realization.

Qualifications

• Strong background in finance or accounting with close/reconciliation experience.
• 5+ years in a customer-facing role at a B2B SaaS company.
• Measured on customer results, not activity.
• Comfortable owning executive relationships with CFOs and Controllers.
• Analytical mindset; data-driven decision maker.
• Comfort with ambiguity and building processes where none exists.
• You build rather than wait, replacing manual work with automation.
• Ability to earn trust of finance teams and lead change.

Responsibilities

• Define and drive customer outcomes with a measurable success plan tied to finance results.
• Lead adoption to shift how the customer team works and manage the close as system owners.
• Monitor account health, usage signals, and risk to prevent churn.
• Identify the next automation opportunity and drive its delivery.
• Find expansion opportunities and coordinate with Sales for renewals.
• Collaborate with implementation to ensure a smooth go-live-to-value handoff.
• Provide voice of the customer to Product and leadership for roadmap.
• Run regular business reviews highlighting impact and next goals.
• Help build the CS function, KPIs, tooling, and scalable processes as the team grows.

Skills

Finance background

Customer-facing

Analytical mindset

Executive relationships

Process builder

Data-driven

Ambiguity tolerance

Education

CPA or equivalent certification

Tools

ERPs

Close tools

Finance-automation

Salesforce

HubSpot

Gainsight

Job description

Nominal is building an AI-native platform to help finance teams close faster and spend less time on manual reconciliations. You will join as an early Customer Success member, owning post-go-live accounts, driving adoption, health, and measurable business results.

You'll partner with Sales, Implementation, Product, and leadership, reporting to the VP of Sales, to define success plans, scale processes, and push for automation that accelerates value realization.