AI-Powered Life Sciences Education Trainer

Clarivate Analytics US LLC; Philadelphia (Philadelphia County); Hybrid; USD 68,000 - 85,000; Full time

Job summary

Clarivate is seeking a Customer Education Trainer to support Life Sciences & Healthcare customers, focusing on discovery and preclinical solutions. You will deliver customer-facing trainings, collaborate with sales and product teams, and promote AI-enabled workflows across diverse audiences.

Ideal candidates hold a Life Sciences degree, have 5+ years of experience, and can translate complex science into accessible content. Hybrid role with some travel expected.

Qualifications

• Bachelor's or Master's in Life Sciences, Biology, Molecular Biology, Pharmacology, Drug Discovery, Preclinical Research, or related field.
• Minimum 5 years of relevant experience.
• Strong scientific knowledge and ability to discuss workflows with researchers and scientists.
• Experience translating complex scientific or technical information into easily understandable content.

Responsibilities

• Develop high-quality educational programs for diverse customer personas, showcasing real-world workflows and AI-enabled capabilities.
• Deliver engaging customer training sessions for audiences of all sizes to drive product adoption and customer success.
• Educate customers on AI-powered capabilities and effective prompting to build confidence in AI workflows.
• Support development of in-product and self-service learning experiences, including AI-assisted content and scalable onboarding resources.
• Partner with customer success and account management to identify additional service needs and prioritize activities.
• Work with product management to communicate customer feedback and influence product development.
• Maintain deep expertise in Clarivate solutions and emerging AI applications in life sciences.
• Leverage AI tools in workflows and share best practices with the team.
• Travel to client sites for training as needed.

Skills

Scientific knowledge

Communication skills

Translating content

Public speaking

Team collaboration

Education

Bachelor's or Master's in Life Sciences

Tools

AI tools

Job description

Clarivate is seeking a Customer Education Trainer to support Life Sciences & Healthcare customers, focusing on discovery and preclinical solutions. You will deliver customer-facing trainings, collaborate with sales and product teams, and promote AI-enabled workflows across diverse audiences.

Ideal candidates hold a Life Sciences degree, have 5+ years of experience, and can translate complex science into accessible content. Hybrid role with some travel expected.