Customer Education Trainer

Clarivate Analytics US LLC; Philadelphia (Philadelphia County); Hybrid; USD 68,000 - 85,000; Full time

Job summary

Clarivate is seeking a Customer Education Trainer to support Life Sciences & Healthcare customers, focusing on discovery and preclinical solutions. You will deliver customer-facing trainings, collaborate with sales and product teams, and promote AI-enabled workflows across diverse audiences.

Ideal candidates hold a Life Sciences degree, have 5+ years of experience, and can translate complex science into accessible content. Hybrid role with some travel expected.

Qualifications

• Bachelor's or Master's in Life Sciences, Biology, Molecular Biology, Pharmacology, Drug Discovery, Preclinical Research, or related field.
• Minimum 5 years of relevant experience.
• Strong scientific knowledge and ability to discuss workflows with researchers and scientists.
• Experience translating complex scientific or technical information into easily understandable content.

Responsibilities

• Develop high-quality educational programs for diverse customer personas, showcasing real-world workflows and AI-enabled capabilities.
• Deliver engaging customer training sessions for audiences of all sizes to drive product adoption and customer success.
• Educate customers on AI-powered capabilities and effective prompting to build confidence in AI workflows.
• Support development of in-product and self-service learning experiences, including AI-assisted content and scalable onboarding resources.
• Partner with customer success and account management to identify additional service needs and prioritize activities.
• Work with product management to communicate customer feedback and influence product development.
• Maintain deep expertise in Clarivate solutions and emerging AI applications in life sciences.
• Leverage AI tools in workflows and share best practices with the team.
• Travel to client sites for training as needed.

Skills

Scientific knowledge

Communication skills

Translating content

Public speaking

Team collaboration

Education

Bachelor's or Master's in Life Sciences

Tools

AI tools

Job description

We are looking for a Customer Education Trainer to support our Life Sciences & Healthcare customers, with a focus on our discovery and preclinical solutions.

This individual will report into the Director of Education and should possess both a strong scientific background and exceptional communication skills. The successful candidate will serve as a trusted advisor to customers, helping researchers, scientists, and R&D professionals maximize the value of Clarivate solutions while supporting the adoption of AI-assisted workflows and emerging technologies.

Working with sales, customer success and product managers, this individual will deliver customer-facing product trainings, increasingly centered on our AI-assisted workflows.

About You - experience, education, skills, and accomplishments

• Bachelor's or Master's degree in Life Sciences, Biology, Molecular Biology, Pharmacology, Drug Discovery, Preclinical Research, or a related scientific discipline.

• Minimum 5 years of relevant experience

• Strong scientific knowledge with the ability to confidently discuss research workflows, scientific concepts, and preclinical R&D processes with researchers and scientists.

• Experience translating complex scientific or technical information into easily understandable content.

It would be great if you also have...

• Strong understanding of the life sciences industry, particularly in the discovery and preclinical R&D space.

• Experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your own work.

• Familiarity with generative AI concepts.

• Strong organizational and project management skills.

• Self-motivated with the ability to work both independently and collaboratively.

• Experience presenting to diverse audiences, ranging from one-on-one customer sessions to larger virtual or live training events.

What will you be doing in this role?

• Develop high-quality educational programs that meet the needs of diverse customer personas, showcasing real-world workflows, use cases, product value and AI-enabled capabilities.

• Deliver engaging customer training sessions, for audiences of all sizes, that drive product adoption, customer success and business outcomes.

• Educate customers on AI-powered capabilities and effective prompting in order to build customer confidence and trust in AI-assisted workflows.

• Support the development of in-product and self-service learning experiences, including AI-assisted learning content and scalable onboarding resources.

• Partner with customer success and account management teams to prioritize customer activities and to identify additional service needs.

• Work closely with product management to communicate customer feedback and influence product development.

• Maintain deep expertise in Clarivate solutions, industry trends, and emerging applications of AI within life sciences research and development.

• Leverage AI tools in your own workflows and help identify best practices for the team.

• Ability to travel to client sites for training.

About the Team

The Customer Education team is a global group responsible for helping Clarivate customers maximize the value of our solutions, resulting in strong usage, adoption and customer retention. We combine instructor-led training, digital learning experiences, in-product guidance, and AI-powered engagement strategies to help customers achieve their goals. As Clarivate continues to expand AI capabilities across its portfolio, Customer Education plays a critical role in helping customers understand, adopt, and realize value from both our core products and emerging AI-driven solutions.

Hours of Work

• This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

• Hybrid position working in the office 2-3 days a week.

Compensation

The expected base salary for this position is $68,000 - $85,000 USD per year.This role is eligible for bonus earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.