AI-Powered Digital Customer Education Lead

Conductor LLC; New York (NY); On-site; USD 110,000 - 145,000; Full time

Job summary

Conductor LLC in New York, NY is seeking a Digital Customer Education Manager to own our education strategy end to end—from tutorials and guides to best-practice content on our community platform. This hands-on role focuses on delivering digital-first training that scales with product evolution.

You will implement train-the-trainer programs, contribute to webinars, and leverage AI to create and automate content at scale, coordinating with product, CS, and marketing to align with lifecycle goals.

Qualifications

• 6+ years of experience in customer education, instructional design, or content strategy.
• Excellent writing and instructional design skills — you'll determine tutorials and guides.
• Experience building and running an education program at scale.
• Strong hands-on video editing skills (e.g., Camtasia, Audiate).
• Experience hosting webinars or leading live training sessions.
• High fluency with AI tools for content creation and process automation.
• Comfort with data: defining engagement/usage metrics and linking content to adoption.
• Strong cross-functional collaboration across Product, CS, and Marketing.
• Background managing or directing a direct report.
• Experience with train-the-trainer or center-of-excellence programs, or marketing Martech/SEO is a plus.

Responsibilities

• Own the end-to-end strategy for our digital-first customer education program, including tutorials, video content, guides, and best-practice materials hosted on our community platform.
• Design learning content that supports a digital-first training model where self-serve education is the primary path.
• Produce educational video content start to finish — scripting, recording, and editing.
• Develop persona- and role-based education tracks reflecting how different customers use the platform.
• Manage and direct the Customer Community & Content Specialist's content support and platform upkeep.
• Keep education materials current against a rapidly evolving platform and industry, with sustainable cadence.
• Use AI to draft/update content and automate maintenance, partnering with the internal automation specialist.
• Partner with product, customer success, and lifecycle teams to deliver education at the right journey stage.
• Define and track metrics for content engagement and usage tied to adoption and retention.

Skills

Instructional design

Content strategy

Video editing

Webinar facilitation

AI-assisted content creation

Data-driven decision making

Cross-functional collaboration

Team leadership

Train-the-trainer programs

Tools

Camtasia

Audiate

Community platform CMS

Job description

Conductor LLC in New York, NY is seeking a Digital Customer Education Manager to own our education strategy end to end—from tutorials and guides to best-practice content on our community platform. This hands-on role focuses on delivering digital-first training that scales with product evolution.

You will implement train-the-trainer programs, contribute to webinars, and leverage AI to create and automate content at scale, coordinating with product, CS, and marketing to align with lifecycle goals.