AI-Powered CX Strategy Leader

AEP Service Corporation; United States; Sur place; USD 100 000 - 129 000; Plein temps

Résumé du poste

AEP Service Corporation is seeking an IT Consultant Senior in the Customer Experience Systems Strategy and Solutions portfolio. You will manage relationships, strategy, and delivery across multiple stakeholders to realize measurable customer and employee value.

Responsibilities include leading product discovery, journey analysis, and the move to Genesys Cloud CX, balancing operational readiness, regulatory commitments, and customer impact.

Qualifications

• Bachelor's degree in computer science, engineering, information systems, business, or related field, or equivalent experience.
• Eight or more years of progressive experience in technology, product management, customer experience, or related discipline.
• Strong executive communication, facilitation, analytical, decision-support, change leadership, and influence skills.

Responsabilités

• Lead product discovery, customer journey analysis, and value hypotheses across the Customer Experience Systems portfolio.
• Partner with Technology and line-of-business leaders to translate needs into measurable outcomes and roadmaps.
• Drive adoption, governance, and value realization across migration to Genesys Cloud CX and related platforms.

Connaissances

Executive communication

Facilitation

Analytical thinking

Decision support

Change leadership

Influence skills

Formation

Bachelor's degree in computer science, engineering, information systems, business

Outils

Genesys Cloud CX

Genesys Engage

Description du poste

AEP Service Corporation is seeking an IT Consultant Senior in the Customer Experience Systems Strategy and Solutions portfolio. You will manage relationships, strategy, and delivery across multiple stakeholders to realize measurable customer and employee value.

Responsibilities include leading product discovery, journey analysis, and the move to Genesys Cloud CX, balancing operational readiness, regulatory commitments, and customer impact.