AI-Powered CX Associate for Fintech Payments

Ramp; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment stipend

Health and wellness stipend

Travel budget

Weekly coffee stipend

Medical/dental/vision for US employees

One Medical membership

401(k) with employer match

Fertility HRA (up to $10k/yr)

Job summary

Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.

In this role, you will spot where customers are getting stuck and drive issues to clear resolutions. You will learn a complex product deeply enough to troubleshoot across payments, bank linking,

Qualifications

• Systems thinker who prevents recurrence and identifies root causes.
• Active use of AI tools—Claude, Notion AI—and demonstrated impact.
• Fast-moving while maintaining high execution quality.
• Ability to discuss how systems connect (APIs, bank integrations, accounting software).
• Ability to juggle multiple priorities without dropping work.
• Clear, concise writing; ability to explain technical issues to non-technical stakeholders.
• Comfortable on the phone and engaging customers professionally.
• Track record of meeting or exceeding CSAT, QA, and speed-of-service metrics.

Responsibilities

• Be the voice of Ramp's Customer Support across calls, email, and chat.
• Diagnose across a broad product surface including payments, bank linking, and accounting syncs.
• Own escalations end-to-end; route across risk, engineering, product, and partnerships.
• Build and shape AI tools; provide feedback and help evolve AI-assisted CX.
• Identify process gaps, fix SOPs, and build automations to improve the system.
• Communicate status and expectations with precision and empathy.

Skills

Systems thinking

AI tools usage

Fast execution

APIs & integrations

Prioritization

Clear communication

Phone conversations

CSAT/QA drive

Tools

Claude

Notion AI

Glass

Zendesk

Slack

Job description

Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.

In this role, you will spot where customers are getting stuck and drive issues to clear resolutions. You will learn a complex product deeply enough to troubleshoot across payments, bank linking,