AI-Powered Customer Success Specialist

Kenect; Youngstown (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Birthday paid day off

Onsite gym

Snacks and drinks

Job summary

Kenect is hiring a Customer Solutions Specialist to support 5,000+ accounts and drive renewals, business reviews, and trainings. You will engage across a pooled support model using Jira and Planhat, focused on relationship health and customer value.

Ideal candidates have 1–2 years in customer-facing roles, are comfortable with AI tools, and are highly organized with excellent communication skills, able to manage multiple priorities in a fast-paced environment.

Qualifications

• 1-2 years in Customer Success or related role.
• Familiar with AI tools in daily work.
• Strong organization and ability to multitask.
• Proactive self-starter who escalates problems.
• Excellent written and verbal communication.
• Experience with Jira, Planhat, Salesforce a plus.

Responsibilities

• Manage a high-volume pool of reactive customer requests through Jira.
• Proactively renewals and reduce churn through outreach.
• Conduct Business Reviews to assess goals and adoption of Kenect.
• Deliver trainings and light product demos to customers.
• Track proactive tasks in Planhat to prevent accounts from slipping.
• Coordinate with Technical Support for escalations and issue routing.

Skills

Customer Success

AI tools usage

Organization

Proactive mindset

Communication

Tools

Jira

Planhat

Salesforce

Job description

Kenect is hiring a Customer Solutions Specialist to support 5,000+ accounts and drive renewals, business reviews, and trainings. You will engage across a pooled support model using Jira and Planhat, focused on relationship health and customer value.

Ideal candidates have 1–2 years in customer-facing roles, are comfortable with AI tools, and are highly organized with excellent communication skills, able to manage multiple priorities in a fast-paced environment.