High-Impact Customer Solutions Specialist

Kenect; Pleasant Grove (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Birthday paid day off

Onsite gym

Snacks and drinks in breakroom

Job summary

Kenect is hiring a Customer Solutions Specialist to manage a pooled book of 5,000+ accounts, drive renewals, and deliver business reviews and trainings. You will use Jira for reactive support, Planhat for proactive tasks, and AI tools to scale outreach.

A fast-paced, high-volume environment requires initiative, organization, and strong communication to ensure customer value and retention. The role focuses on relationship management and driving customer value across renewals, expansions, and

Qualifications

• 1-2 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Comfortable using AI tools in daily work, with a genuine interest in leveraging technology to work smarter and faster.
• Highly organized and detail oriented, with the ability to manage a high volume of accounts and competing priorities.
• Proactive self-starter who takes initiative to identify problems and solve them before they escalate.
• Strong written and verbal communication skills, with the ability to build trust and rapport with customers quickly.
• Experience working with CRM, ticketing, or customer success platforms (such as Jira, Planhat, Salesforce, or similar tools) is a plus.

Responsibilities

• Manage a high volume of reactive customer requests through Jira, providing timely, accurate, and thoughtful support across a pooled book of 5,000+ accounts.
• Proactively reach out to customers to manage renewals, reduce churn risk, and reinforce the value of Kenect throughout the customer lifecycle.
• Conduct Business Reviews with customers to assess account health, uncover goals, and identify opportunities for deeper product adoption.
• Deliver trainings and light product demos to help customers get more value from Kenect's platform.
• Use Planhat to track and execute proactive tasks, ensuring no account falls through the cracks despite the scaled model.
• Partner closely with the Technical Support team, routing technical issues appropriately so you can stay focused on relationship management and account health.
• Leverage AI tools daily to work efficiently, personalize outreach at scale, and balance competing priorities across a large, pooled book of business.

Skills

Customer Success

Account Management

AI tools

CRM experience

Tools

Jira

Planhat

Salesforce

Job description

Kenect is hiring a Customer Solutions Specialist to manage a pooled book of 5,000+ accounts, drive renewals, and deliver business reviews and trainings. You will use Jira for reactive support, Planhat for proactive tasks, and AI tools to scale outreach.

A fast-paced, high-volume environment requires initiative, organization, and strong communication to ensure customer value and retention. The role focuses on relationship management and driving customer value across renewals, expansions, and