AI-Powered Customer Care Analyst

Coach; Jacksonville (FL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a professional to implement AI solutions in customer care, ensuring performance monitoring and quality assurance. You will analyze workflows, support enhancements, and collaborate with various teams to optimize AI initiatives.

The role requires strong analytical and implementation skills, along with experience in testing and quality assurance of AI capabilities. A commitment to continuous improvement is key to this position.

Qualifications

• Proven experience in implementing AI solutions in customer service.
• Strong analytical skills to document workflows and identify optimization opportunities.
• Ability to monitor AI performance metrics and recommend enhancements.
• Experience in testing AI capabilities and developing validation scenarios.

Responsibilities

• Support end-to-end AI solution implementation and monitor performance.
• Analyze customer care workflows to recommend AI improvements.
• Conduct hands-on testing of AI capabilities and document processes.
• Collaborate with cross-functional teams to enhance AI initiatives.

Skills

AI solution implementation

Business analysis

Process optimization

Testing and quality assurance

Cross-functional collaboration

Vendor management

Job description

Coach is seeking a professional to implement AI solutions in customer care, ensuring performance monitoring and quality assurance. You will analyze workflows, support enhancements, and collaborate with various teams to optimize AI initiatives.

The role requires strong analytical and implementation skills, along with experience in testing and quality assurance of AI capabilities. A commitment to continuous improvement is key to this position.