AI-Powered Customer Success Intern (Hybrid)

KnowBe4; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonuses based on monthly sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is offering a paid AI Customer Success Intern role in the Tampa Bay area. The intern will join the Customer Management team to deliver a great customer experience while building and testing AI workflows that speed and improve outcomes.

You will collaborate with CSMs, GTM Engineers, and leadership to translate customer knowledge into AI requirements and metrics. The 12-week program runs Jan 25–Apr 16, 2027.

Qualifications

• Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field
• Hands-on use of an AI assistant for real work, and interest in prompt design
• Basic SQL or Python
• Comfortable with spreadsheets and documents (Excel/Google Sheets)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment
• Able to explain AI outputs and their limits to non-technical stakeholders
• Comfortable checking AI outputs against source data

Responsibilities

• Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards.
• Prototype prompts, skills, and small scripts, and keep them running after launch.
• Assist and test AI outputs before CSMs rely on them.
• Translate customer success knowledge into AI requirements with CSMs and leads.
• Leverage assessments and reporting to support adoption insights and keep trackers current.

Education

Diploma/degree in Computer Science, Data Analytics, Business, Information Systems

Tools

Salesforce

ChurnZero

Snowflake

LLM API

No-code automation

Gmail

Google Workspace

Job description

KnowBe4 is offering a paid AI Customer Success Intern role in the Tampa Bay area. The intern will join the Customer Management team to deliver a great customer experience while building and testing AI workflows that speed and improve outcomes.

You will collaborate with CSMs, GTM Engineers, and leadership to translate customer knowledge into AI requirements and metrics. The 12-week program runs Jan 25–Apr 16, 2027.