AI Platform Training & QA Specialist

TELUS Digital; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

TELUS Digital in Las Vegas is seeking AI Support Agents to join a non-customer-facing role that trains an AI platform through human-in-the-loop workflows. You will perform online research and outbound calls to businesses, acting as a consumer to evaluate bookings, service details, and operational processes.

The role emphasizes meticulous task recording, strict adherence to guidelines, and the ability to work across diverse industries while maintaining quality across long shifts.

Qualifications

• 1–2+ years in interactive customer services, admin operations, QA, data review, or process mapping.
• Experience logging structured notes and following multi-step instructions.
• Ability to perform telephone communications and online research in professional settings.

Responsibilities

• Execute task workflows step-by-step, recording every action for data patterns.
• Perform targeted web searches to verify steps and gather required information.
• Conduct outbound calls to businesses, acting as a consumer to evaluate procedures.
• Complete tasks across varied domains, adapting to different workflows.
• Adhere to project instructions and standard operating procedures.
• Document detailed, structured logs for quality assurance.
• Identify process friction and report actionable insights to teams.
• Maintain high focus on repetitive tasks over extended periods.

Skills

Attention to detail

Research skills

Telephone communication

Data logging

Critical thinking

Adaptability

Multitasking

Education

High school diploma or equivalent

Job description

TELUS Digital in Las Vegas is seeking AI Support Agents to join a non-customer-facing role that trains an AI platform through human-in-the-loop workflows. You will perform online research and outbound calls to businesses, acting as a consumer to evaluate bookings, service details, and operational processes.

The role emphasizes meticulous task recording, strict adherence to guidelines, and the ability to work across diverse industries while maintaining quality across long shifts.