AI Training & Research Specialist

TELUS Digital India; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

TELUS Digital is seeking AI Support Agents to guide an advanced AI platform through human-in-the-loop operational tasks in Las Vegas. You will train models, perform real-world research, and conduct outbound inquiries to assess and improve booking procedures and service workflows.

The role emphasizes data quality, attention to detail, and the ability to adapt across domains while following strict guidelines. This is a non-customer-facing position focused on operational excellence and AI training.

Qualifications

• 1–2+ years in interactive customer service, administrative operations, quality assurance, data/content review, or process mapping.
• Experience performing structured online research and phone communication in professional environments.
• High school diploma or equivalent.
• Flexible to work across any shift within a 24/7 program schedule, including weekends.

Responsibilities

• Train AI models by stepping through assigned workflows and recording actions to build training data patterns.
• Conduct targeted online research to verify process steps and gather critical data.
• Perform outbound inquiry calls to evaluate booking procedures, scheduling, and service workflows.
• Maintain high data quality by logging detailed, structured notes for each task.
• Identify workflow gaps using critical thinking and provide actionable insights to project teams.
• Adapt across diverse domains while following project guidelines and standards.

Skills

Detail-Oriented

Analytically Minded

Adaptable Communicator

Digitally Savvy

Education

High school diploma or equivalent

Job description

TELUS Digital is seeking AI Support Agents to guide an advanced AI platform through human-in-the-loop operational tasks in Las Vegas. You will train models, perform real-world research, and conduct outbound inquiries to assess and improve booking procedures and service workflows.

The role emphasizes data quality, attention to detail, and the ability to adapt across domains while following strict guidelines. This is a non-customer-facing position focused on operational excellence and AI training.