AI Platform Technical Support Engineer

HappyRobot; San Francisco (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

Equity in a high-growth startup

Job summary

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and maximize customer value of our AI platform. You will work closely with engineering and product teams in a hybrid role, applying prompt engineering to refine AI workers for reliability and speed in real-world logistics workflows.

The role blends technical support with customer engineering, offering growth into senior positions and ownership over impactful projects.

Qualifications

• Strong technical foundation across full-stack web technologies.
• Experience triaging and resolving customer issues with autonomy.
• Familiarity with cloud deployment environments and monitoring.

Responsibilities

• Triages customer issues and prioritizes remediation.
• Diagnoses problems, designs quick solutions, collaborates with engineering and product teams.
• Applies prompt engineering to fine-tune customer AI workers for performance.

Skills

Full-Stack Python/React/TypeScript/JS

APIs & third-party integrations

Cloud deployments

LLM prompting

Debugging & root-cause analysis

Tools

APIs

Job description

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and maximize customer value of our AI platform. You will work closely with engineering and product teams in a hybrid role, applying prompt engineering to refine AI workers for reliability and speed in real-world logistics workflows.

The role blends technical support with customer engineering, offering growth into senior positions and ownership over impactful projects.