AI Outcomes Strategist for Enterprise Tech

Anthropic; San Francisco (CA); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Office in San Francisco

Job summary

Anthropic is seeking an experienced Outcomes AI Manager for Strategic Tech Customers to drive adoption of Claude capabilities across a strategic enterprise portfolio. You will partner with executive sponsors, map business objectives to Claude capabilities (API, Claude Code, Cowork), and guide customers through adoption, ROI development, and change management.

You’ll own end-to-end account operations, build trusted relationships, and collaborate with product teams to align roadmaps with customer

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
• Ability to lead organization-wide change or adoption programs requiring C-suite sponsorship.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders.
• Proven track record managing a portfolio of accounts and driving measurable outcomes.
• Cross-functional collaboration representing the customer and aligning teams.

Responsibilities

• Build strategic relationships with customer decision makers and identify opportunities for optimization and expansion.
• Own account operations across the lifecycle with structured assessments and executive reviews.
• Become an expert in Anthropic’s products (API, Claude Code, Cowork) to guide customers to the right solutions.
• Develop ROI hypotheses and quantify outcomes to justify continued investment.
• Monitor usage patterns to drive value from Claude surface areas.
• Communicate product roadmap and engage Product PMs with customers.
• Develop change management strategies to maximize adoption and value.
• Prioritize across business units and workstreams with repeatable motions.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

Executive-level Engagement

AI/ML Concepts

API Integrations

Portfolio Management

Cross-functional Collaboration

Change Management

Education

Bachelor’s degree

Job description

Anthropic is seeking an experienced Outcomes AI Manager for Strategic Tech Customers to drive adoption of Claude capabilities across a strategic enterprise portfolio. You will partner with executive sponsors, map business objectives to Claude capabilities (API, Claude Code, Cowork), and guide customers through adoption, ROI development, and change management.

You’ll own end-to-end account operations, build trusted relationships, and collaborate with product teams to align roadmaps with customer