AI Ops Engineer, Professional Services — Automation & AI

Agiloft; California (MO); Hybrid; CAD 85,000 - 135,000; Full time

Benefits offered by this job

Wellness day

Floating holidays

ERGs

Job summary

Agiloft, a leading data-first CLM platform, is seeking an AI Ops Engineer within Professional Services to advance AI capabilities and automate delivery workflows. You will work on governance‑driven AI solutions, partner with PS leadership and AI Ops teams, and help scale AI adoption across customer implementations.

Reporting to PS leadership with a dotted line to AI Operations, you will translate AI strategy into practical, scalable tools, coach PS Builders, and drive continuous improvement in

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 2–4 years building AI, automation, or technical implementation solutions.
• Strong Python skills for automation, APIs, and AI workflows.
• Experience building agentic workflows using LLM frameworks (LangGraph, LangChain, Mastra, n8n, Tines, or similar).
• Experience with AI-assisted development tools (Claude Code, OpenAI Codex, or similar).
• Knowledge of RAG, embeddings, vector databases, prompt engineering, tool use, and agent memory.
• Ability to independently design, build, and iterate AI solutions.
• Experience working across technical and business stakeholders.
• Strong documentation and governance discipline.
• SaaS industry experience required.
• Passion for applying AI to solve real business problems.

Responsibilities

• Design, build, and maintain AI-powered workflows, automations, and tooling that improve Professional Services delivery.
• Develop agentic workflows, prompt-based tools, and lightweight AI applications using approved platforms.
• Translate delivery challenges into prioritized AI solutions in partnership with PS leadership.
• Coach and collaborate with PS AI Builders to improve AI delivery maturity.
• Monitor, test, document, and continuously improve deployed AI solutions.
• Build automation that reduces manual Agiloft configuration, testing, and validation effort.
• Evaluate emerging AI technologies and recommend adoption through AI Operations governance.
• Develop and deliver training programs to drive AI adoption across the Professional Services organization.
• Provide 1:1 coaching and hands‑on support to PS personnel to accelerate AI adoption, reinforce best practices, and address project‑specific needs.

Skills

Python

LLM frameworks

Automation

Stakeholder collaboration

Documentation

Problem solving

Education

Bachelor's degree in CS/IS

Tools

LangGraph

LangChain

Mastra

n8n

Tines

Claude Code/OpenAI Codex

Snowflake

Job description

Agiloft, a leading data-first CLM platform, is seeking an AI Ops Engineer within Professional Services to advance AI capabilities and automate delivery workflows. You will work on governance‑driven AI solutions, partner with PS leadership and AI Ops teams, and help scale AI adoption across customer implementations.

Reporting to PS leadership with a dotted line to AI Operations, you will translate AI strategy into practical, scalable tools, coach PS Builders, and drive continuous improvement in