AI Operations Lead: Patient Access & Automation

US Health Partners, LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Medical insurance

Vision insurance

Dental insurance

Unlimited PTO

Parental leave (16 weeks)

401K plan

Commuter benefits

DashPass

Office meals

Job summary

Forus is building an AI-powered network to connect doctors, pharmacies, payers, and biopharma, enabling faster, cheaper access to medicines. The AI Operations role focuses on live workflow improvements, scaling processes, and launching AI-enabled capabilities with measurable impact, in a high-autonomy environment in New York.

You will own end-to-end workflows, lead frontline teams, and collaborate with engineering to design, implement, and assess AI-driven solutions that improve access for

Qualifications

• 2–10 years in operations, consulting, finance, product, or another analytical, outcome-oriented environment.
• Track record of owning metrics and driving measurable improvement in complex workflows.
• Fluency with data and technical tools; Codex or Claude is a default problem solver.
• Strong judgment about where to automate and how to manage exceptions.
• Strong written and verbal communication; ability to turn ambiguity into a clear brief.
• Bias for action, low ego, curiosity, and commitment to patients and providers.
• High NPS with former teammates.

Responsibilities

• Own a live workflow or operational problem end to end, from diagnosis through launch and iteration.
• Lead a frontline team that resolves complex exceptions, audits quality, and labels data to improve AI systems.
• Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes.
• Design workflows that determine where AI can act reliably and where human judgment is necessary.
• Write specifications for internal products, automations, and AI agents in partnership with engineering.
• Build and evaluate prototypes; study failure modes, define quality bars, and design controls.
• Deploy changes, measure impact on patient and provider access, and iterate quickly.
• Help expand Forus into new product areas by translating complex access pathways into scalable systems.

Job description

Forus is building an AI-powered network to connect doctors, pharmacies, payers, and biopharma, enabling faster, cheaper access to medicines. The AI Operations role focuses on live workflow improvements, scaling processes, and launching AI-enabled capabilities with measurable impact, in a high-autonomy environment in New York.

You will own end-to-end workflows, lead frontline teams, and collaborate with engineering to design, implement, and assess AI-driven solutions that improve access for