AI Customer Success Manager: Drive Revenue with AI Agents

Podium; Lehi (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Life insurance

Disability coverage (short/long-term)

Paid maternity and paternity leave

Fertility benefits

Generous vacation time

Medical, dental, vision benefits

401k Plan

Job summary

Podium in Lehi, Utah is seeking a Customer Success Manager to serve as the primary post-sales contact for a variety of small business customers. You will drive adoption of podium products, identify upsell opportunities, and help customers achieve value and renewals.

Ideal candidates have 1+ years in a customer-facing role in SaaS, strong communication, and a customer-centric mindset. The role offers a path to growth in a fast-moving AI-powered product ecosystem.

Qualifications

• 1+ years in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager in SaaS.
• Hands-on experience with AI technologies (LLMs, Voice AI, automation) is a plus.
• Strong communication and interpersonal skills for building rapport with customers at all levels.
• Excellent problem-solving and analytical abilities to address customer challenges.
• Technical aptitude to grasp complex software concepts quickly.
• Empathetic, customer-centric mindset focused on driving customer success.
• Results-driven with a focus on satisfaction and retention goals.
• Collaborative team player able to work cross-functionally to achieve objectives.

Responsibilities

• Serve as the primary post-sales point of contact for a variety of small business customers.
• Utilize product and industry knowledge to increase adoption and utilization of Podium products.
• Help customers achieve maximum value from products and achieve business objectives.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Engage with customers during renewals to secure renewals and drive retention.
• Understand each customer's objectives and industry challenges; conduct check-ins to assess satisfaction and offer optimizations.
• Address customer inquiries, issues, and escalations to ensure a seamless experience.
• Build strong relationships and act as a trusted advisor, conveying feedback to product/engineering teams.

Skills

Customer Success

SaaS

CRM knowledge

Communication

Problem solving

Technical aptitude

Empathy

Retention focus

Cross-functional collaboration

Job description

Podium in Lehi, Utah is seeking a Customer Success Manager to serve as the primary post-sales contact for a variety of small business customers. You will drive adoption of podium products, identify upsell opportunities, and help customers achieve value and renewals.

Ideal candidates have 1+ years in a customer-facing role in SaaS, strong communication, and a customer-centric mindset. The role offers a path to growth in a fast-moving AI-powered product ecosystem.