Solutions Architect - AI Infrastructure

Prime Intellect AI; San Francisco (CA); On-site; USD 200,000 - 275,000; Full time

Benefits offered by this job

Flexible work environment

Visa sponsorship

Relocation support

Professional development budget

Team off-sites

Job summary

Prime Intellect AI is seeking a Customer Success & Account role to onboard customers, coordinate deployments, and scale our AI infrastructure offerings. You will work across customer teams, engineering, and operations to ensure success from post-sale through production readiness.

The role emphasizes building durable processes, tooling, and repeatable workflows while maintaining strong relationships and clear communication with high-touch technical accounts in a fast-moving frontier AI

Qualifications

• 2–5 years in customer success, technical account management, or operations.
• Strong interest in AI infrastructure and technical products.
• Excellent written and verbal communication skills.

Responsibilities

• Own onboarding and deployment coordination post-sale.
• Build trusted relationships and proactively manage issues and escalations.
• Translate customer needs into internal actions with engineering and ops.
• Scale internal systems for onboarding, deployment tracking, and support.

Skills

Customer success

Technical account management

Operations

Job description

Own Your Intelligence

Prime Intellect is building the open superintelligence stack: the infrastructure frontier AI labs build internally, made available to every ambitious AI team.

Our platform, Lab, unifies compute, environments, evaluations, secure sandboxes, high-performance training, and deployment into one full-stack system for post-training at frontier scale - from SFT and RL to tool use, agent workflows, and continuously improving production models. We are building open frontier AI: open-source models trained end to end for long-horizon tasks like autonomous research, and the full-stack platform our own research team uses to build them. The next generation of AI companies, enterprises, and research teams do not just need more GPUs. They need the ability to turn their own workflows, tools, data, and feedback loops into superintelligence they own.

Prime Intellect has raised $150M in total funding from Founders Fund, Radical Ventures, NVIDIA, and exceptional AI, infrastructure, and enterprise operators — including Andrej Karpathy, Dwarkesh Patel, and leaders and founders from Ramp, Perplexity, Harvey, Mercor, Zapier, Datadog, Cognition, OpenAI, Thinking Machines, Together AI, SemiAnalysis, LangChain, Browserbase, Cloudflare, Sierra, Databricks, Airbnb, OpenRouter, Standard Intelligence, Fleet, Core Auto, and more. We are looking for people who want to build at the intersection of frontier research, real infrastructure, and go-to-market for a category that does not fully exist yet.

Role Impact

This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery. You will work directly with customers to help them onboard, deploy, and scale on Prime Intellect infrastructure, while also building the internal systems, workflows, and automation that make that experience scalable over time.

Beyond supporting individual accounts, this person will help define how Prime Intellect serves sophisticated technical customers: turning high-touch support and deployment work into repeatable processes, better tooling, and durable operational leverage.

What You’ll Do

Customer Success & Account Ownership

• Serve as a primary point of contact for customers running AI workloads on our infrastructure

• Own customer onboarding and deployment coordination from post-sale through production readiness

• Build trusted relationships with customer teams and proactively manage issues, risks, and escalations

• Partner with engineering and operations to ensure customer needs are translated clearly into internal action

Systems, Tooling & Operational Scale

• Build and improve the internal systems that support customer onboarding, deployment tracking, escalation management, and account health

• Identify repetitive manual workflows and turn them into streamlined processes, tooling, or automation

• Help define the operating cadence, support infrastructure, and service model for managing technical customer accounts at scale

• Create structure where none exists today, improving both customer experience and internal efficiency as the business grows

Commercial & Cross-Functional Execution

• Track billing, contract milestones, renewals, and other key account workflows

• Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements

• Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end

Requirements

• 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role

• Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers

• Comfortable working directly with customers and internal technical teams

• Highly organized, detail-oriented, and able to manage multiple workstreams at once

• Strong written and verbal communication skills

• High ownership and willingness to operate flexibly when customer needs require urgency

• Energized by building processes from the ground up in a fast-moving environment

Nice-to-Haves

• Experience with infrastructure, cloud, DevOps, or enterprise technical products

• Familiarity with SLAs, support operations, billing, procurement, or contract administration

• Exposure to AI/ML infrastructure, model training environments, or GPU-based products

• Experience in startups or high-growth environments

What We Offer

• $200-275k Cash compensation + equity incentives

• Flexible work environment

• Visa sponsorship and relocation support

• Professional development budget

• Team off-sites and conference attendance