Solutions Architect - AI Infrastructure

Prime Intellect; San Francisco, Northern (CA, KY); Hybrid; USD 200,000 - 275,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation support

Flexible work environment

Team off-sites

Conference attendance

Equity incentives

Job summary

Prime Intellect is hiring a Customer Success professional to own onboarding and deployment for AI workloads on our frontier infrastructure. You will build trusted relationships with customer teams, manage issues and escalations, and partner with engineering and operations to translate needs into internal action.

The role emphasizes operating at scale, creating repeatable processes, and improving the tools and workflows that support customers as the business grows.

Qualifications

• 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role.
• Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers.
• Comfortable working directly with customers and internal technical teams.
• Highly organized, detail-oriented, and able to manage multiple workstreams at once.
• Strong written and verbal communication skills.
• High ownership and willingness to operate flexibly when customer needs require urgency.
• Energized by building processes from the ground up in a fast-moving environment.

Responsibilities

• Serve as a primary point of contact for customers running AI workloads on our infrastructure.
• Own customer onboarding and deployment coordination from post-sale through production readiness.
• Build trusted relationships with customer teams and proactively manage issues, risks, and escalations.
• Partner with engineering and operations to ensure customer needs are translated clearly into internal action.
• Build and improve internal systems that support onboarding, deployment tracking, escalation management, and account health.
• Identify repetitive manual workflows and turn them into streamlined processes, tooling, or automation.
• Help define the operating cadence, support infrastructure, and service model for managing technical customer accounts at scale.
• Create structure where none exists today, improving both customer experience and internal efficiency as the business grows.
• Track billing, contract milestones, renewals, and other key account workflows.
• Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements.
• Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end

Skills

2-5 years experience

Customer success

Technical account management

Operations

Cross-functional collaboration

Strong communication

Job description

Prime Intellect is building the open superintelligence stack: the infrastructure frontier AI labs build internally, made available to every ambitious AI team.

Our platform, Lab, unifies compute, environments, evaluations, secure sandboxes, high-performance training, and deployment into one full-stack system for post-training at frontier scale - from SFT and RL to tool use, agent workflows, and continuously improving production models. We are building open frontier AI: open-source models trained end to end for long-horizon tasks like autonomous research, and the full-stack platform our own research team uses to build them. The next generation of AI companies, enterprises, and research teams do not just need more GPUs. They need the ability to turn their own workflows, tools, data, and feedback loops into superintelligence they own.

Role Impact

This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery. You will work directly with customers to help them onboard, deploy, and scale on Prime Intellect infrastructure, while also building the internal systems, workflows, and automation that make that experience scalable over time.

Beyond supporting individual accounts, this person will help define how Prime Intellect serves sophisticated technical customers: turning high-touch support and deployment work into repeatable processes, better tooling, and durable operational leverage.

What You’ll Do

Customer Success & Account Ownership

Serve as a primary point of contact for customers running AI workloads on our infrastructure

Own customer onboarding and deployment coordination from post-sale through production readiness

Build trusted relationships with customer teams and proactively manage issues, risks, and escalations

Partner with engineering and operations to ensure customer needs are translated clearly into internal action

Systems, Tooling & Operational Scale

Build and improve the internal systems that support customer onboarding, deployment tracking, escalation management, and account health

Identify repetitive manual workflows and turn them into streamlined processes, tooling, or automation

Help define the operating cadence, support infrastructure, and service model for managing technical customer accounts at scale

Create structure where none exists today, improving both customer experience and internal efficiency as the business grows

Commercial & Cross-Functional Execution

Track billing, contract milestones, renewals, and other key account workflows

Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements

Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end

Requirements

2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role

Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers

Comfortable working directly with customers and internal technical teams

Highly organized, detail-oriented, and able to manage multiple workstreams at once

Strong written and verbal communication skills

High ownership and willingness to operate flexibly when customer needs require urgency

Energized by building processes from the ground up in a fast-moving environment

Nice-to-Haves

Experience with infrastructure, cloud, DevOps, or enterprise technical products

Familiarity with SLAs, support operations, billing, procurement, or contract administration

Exposure to AI/ML infrastructure, model training environments, or GPU-based products

Experience in startups or high-growth environments

What We Offer

$200-275k Cash compensation + equity incentives

Flexible work environment

Visa sponsorship and relocation support

Team off-sites and conference attendance