AI Implementation Specialist II

Richman-Property-Services,-Inc; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Disability coverage

401(k) match

Tuition reimbursement

Paid time off

Job summary

Richman Property Services, Inc. is seeking an AI Implementation Specialist II to join our IT team. This remote, hands-on role focuses on building and testing AI-enabled workflows, integrating systems via APIs, and documenting processes for team support.

You will collaborate across departments, design safe failovers, manage scripts and Git-runbooks, and ensure data governance. Eligibility includes 3+ years in IT or automation and a high school diploma; college preferred.

Qualifications

• High School diploma or equivalent; college preferred but not required.
• 3+ years in IT, systems administration, integration, or automation; at least 1 year building/ supporting production automations.

Responsibilities

• Implement, test, and support internal AI assistant and tools, including prompts and knowledge base.
• Build and support AI and integration workflows using n8n, connecting Claude, Zendesk, Yardi data, Entra ID, SharePoint.
• Write and modify scripts and API integrations; design for failure with safe fallbacks.
• Maintain runbooks, documentation, and version control in Git.
• Ensure governance and safe use by testing data guardrails and access controls.
• Collaborate with departments to translate needs into technical requirements.
• Assist with operational automations including camera/NVR and dispatch workflows.

Skills

REST APIs & webhooks

Vector database

Entra ID administration

Yardi Voyager data

SharePoint / Microsoft 365

API authentication

Documentation & English writing

Git version control

Education

High School diploma or GED

College preferred

Tools

n8n workflow automation

Git version control

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AI Implementation Specialist II

Full Time Professional Tampa Support Center, Tampa, FL, US

3 days ago Requisition ID: 5511

Join Our Team as an AI Implementation Specialist II with Richman Property Services, Inc.!

Richman Property Services is currently seeking a full-time AI Implementation Specialist II to join our dynamic IT team. Are you a hands-on builder who turns business needs into practical, safe, and supportable AI-enabled workflows? If so, we want you on our team!

This is a hands-on implementation role: writing and modifying automation logic, integrating systems through APIs, testing outputs, and documenting everything so the broader IT team can support it. It works under the direction of IT leadership on an approved roadmap. It is not a management role, not a solo architect role, and not a role that owns company AI systems in isolation.

Position: AI Implementation Specialist II
Location: Remote, with a required visit to our Tampa Support Center office once per month

About Us

Richman Property Services is where quality living meets exceptional service. Our priority is to create vibrant, secure communities that residents are excited to call home, all while offering top-tier customer care every step of the way.

Responsibilities

• Internal AI Assistant Implementation and Support: Build, test, document, and improve our internal AI assistant and related tools, including prompt and retrieval logic against our vector knowledge base, response testing before release, knowledge-source maintenance, and converting user feedback into tracked Jira issues.
• Workflow and Automation Engineering: Build and support AI and integration workflows in n8n connecting Claude, Zendesk, Yardi data, Entra ID, SharePoint, and other approved systems. Write and modify supporting scripts and API integrations, design for failure with error branches and safe fallbacks, and test in a non-production path before touching live data.
• Documentation, Version Control, and Runbooks: Keep every system supportable by the broader IT team. Commit code, prompts, and exported workflow definitions to Git with meaningful history, maintain runbooks and workflow diagrams, and document escalation steps, support procedures, and end-user instructions.
• Governance and Safe Use: Support IT leadership in responsible AI use by testing PII, HR, payroll, and confidential-data guardrails, enforcing least-privilege access, managing secrets and credentials properly, and reporting unsafe outputs or scope creep immediately.
• Cross-Department Support: Work directly with departments to understand how AI tools are used and where they fall short, translate needs into clear technical requirements, and support training, adoption, and onboarding for new AI-enabled processes.
• Operational Automation Support: Assist with documentation, testing, and improvement of operational automations, including camera/NVR and dispatch workflows, tracking failures and driving down false positives.

Requirements

• Education: High School diploma, GED, or Trade School; College preferred, not required
• Experience: 3+ years in IT, systems administration, integration, or automation work, including at least one year building or directly supporting production automations

Skills & Certifications

• Practical understanding of REST APIs, JSON, webhooks, and API authentication (keys, tokens, OAuth)
• Pinecone or comparable vector database and retrieval-augmented generation (preferred)
• Microsoft Entra ID administration, Graph API, SSO, and automated provisioning (preferred)
• Yardi Voyager data structures and reporting (preferred)
• Supporting exposure to SharePoint, Microsoft 365, and camera/NVR systems (preferred)
• Clear written English; documentation quality is a graded part of this role
• Sound judgment with confidential data, including HR, payroll, resident, and PII records
• Property management, multifamily, or affordable housing industry experience (preferred)

Benefits

• Competitive pay and comprehensive benefits package
• Quarterly increase opportunities
• Medical, dental, vision, life insurance, and disability coverage
• 401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6%
• Opportunities for student loan repayments and tuition reimbursement
• Paid sick time, vacation time, and opportunities for career advancement

Join Our Team

If you're seeking a rewarding career opportunity with one of the top Property Management organizations in the country, we want to hear from you! Visit our website at https://www.therichmangroup.com/ to learn more about Richman Property Services, Inc.

Please Note

We conduct criminal background and drug screenings as part of our hiring process. Richman Property Services is an equal opportunity employer, providing employment opportunities to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability, or genetic information.