AI Implementation Consultant — SaaS (Remote)

Current Openings; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

100% Employer-paid health plans

Flexible PTO

401(k) with company match

Flexible work from home options

Maternity & Paternity Leave

Employee Resource Groups

Job summary

Birdeye is seeking an Implementation Specialist to own the end-to-end deployment of our AI and voice solutions. You will work with customers, IT teams, and product/engineering to configure, test, and launch solutions, ensuring a successful rollout and uptake.

You will lead implementation efforts, coordinate integrations with EHR/PMS systems, manage timelines, and drive go-live activities. Strong communication, problem-solving, and project management skills are essential for success in this

Qualifications

• 3–7 years of SaaS implementation, onboarding, or similar experience.
• Strong project management and customer-facing communication skills.
• Comfortable with integrations, workflows, APIs, and technical concepts.
• Ability to translate business requirements into agent workflows and configurations.

Responsibilities

• Own implementations from kickoff through go-live with timelines, milestones, risks, and updates to customers.
• Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
• Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
• Configure AI agents, including workflows, prompts, guardrails, and customer-specific rules.
• Translate customer requirements into effective agent workflows and experiences.
• Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
• Lead UAT, end-to-end testing, go-live, and post-launch validation.
• Identify risks early and coordinate resolution with FDE/Engineering.
• Maintain implementation documentation and improve playbooks.
• Voice Agent tuning to improve accuracy and customer experience.

Skills

SaaS implementation

Project management

Customer-facing communication

APIs & integrations

Technical concepts

Troubleshooting

Enterprise collaboration

Tools

EHR/PMS platforms

Job description

Birdeye is seeking an Implementation Specialist to own the end-to-end deployment of our AI and voice solutions. You will work with customers, IT teams, and product/engineering to configure, test, and launch solutions, ensuring a successful rollout and uptake.

You will lead implementation efforts, coordinate integrations with EHR/PMS systems, manage timelines, and drive go-live activities. Strong communication, problem-solving, and project management skills are essential for success in this