Implementation Specialist, AI & Voice (Remote)

Birdeye; United States; À distance; USD 9 400 - 14 000; Plein temps

Résumé du poste

Birdeye is seeking an Implementation Specialist to own the end-to-end deployment of AI and voice solutions for multi-location brands. You will collaborate with customers, IT teams, Product, and Engineering to configure, test, and launch solutions, ensuring successful rollouts and adoption.

This customer-facing role focuses on implementation and configuration rather than backend development, with emphasis on driving successful integrations and post-launch validation across enterprise clients.

Responsabilités

• Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication.
• Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
• Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
• Configure AI agents, including workflows, procedures, prompts, guardrails, and customer‑specific business rules.
• Be comfortable understanding customer requirements and translating them into effective agent workflows and experiences.
• Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
• Lead UAT, end‑to‑end testing, go‑live, and post‑launch validation.
• Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering.
• Maintain accurate implementation documentation and continuously improve implementation playbooks.
• Voice Agent Tuning: Continuously tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real‑world call behavior to improve accuracy and customer experience.
• Post‑Launch Call Reviews: Conduct regular ...

Description du poste

Implementation Specialist, AI & Voice

Location: Gurugram, India; Remote

Department: Customer Success

About Birdeye

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

About the Role

We are looking for a customer-focused Implementation Specialist to own the end-to-end deployment of Birdeye's AI and voice solutions. This role will work closely with customers, IT teams, FDEs, Product, and Engineering to configure, test, and launch solutions successfully.

This is a customer-facing implementation and configuration role, not a backend engineering role.

Key Responsibilities

• Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication.
• Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
• Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
• Configure AI agents, including workflows, procedures, prompts, guardrails, and customer‑specific business rules.
• Be comfortable understanding customer requirements and translating them into effective agent workflows and experiences.
• Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
• Lead UAT, end‑to‑end testing, go‑live, and post‑launch validation.
• Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering.
• Maintain accurate implementation documentation and continuously improve implementation playbooks.
• Voice Agent Tuning: Continuously tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real‑world call behavior to improve accuracy and customer experience.
• Post‑Launch Call Reviews: Conduct regular ...

What This Role Does NOT Own

• Backend tooling …
• Building or modifying APIs or engineering tools
• Custom engineering/SOW development
• Backend security/compliance logicEngineering‑level debugging of backend tooling

These requirements will be identified and coordinated with FDE/Engineering, while

Implementation owns the customer communication, testing, and delivery.