Remote AI & Voice Implementation Lead

Tech Sales Jobs; United States; Remote; USD 9.400 - 14.000; Vollzeit

Zusammenfassung

Birdeye is seeking an Implementation Specialist to own the end-to-end deployment of AI and voice solutions for multi-location brands. You will collaborate with customers, IT teams, Product, and Engineering to configure, test, and launch solutions, ensuring successful rollouts and adoption.

This customer-facing role focuses on implementation and configuration rather than backend development, with emphasis on driving successful integrations and post-launch validation across enterprise clients.

Aufgaben

• Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication.
• Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
• Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
• Configure AI agents, including workflows, procedures, prompts, guardrails, and customer‑specific business rules.
• Be comfortable understanding customer requirements and translating them into effective agent workflows and experiences.
• Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
• Lead UAT, end‑to‑end testing, go‑live, and post‑launch validation.
• Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering.
• Maintain accurate implementation documentation and continuously improve implementation playbooks.
• Voice Agent Tuning: Continuously tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real‑world call behavior to improve accuracy and customer experience.
• Post‑Launch Call Reviews: Conduct regular ...

Jobbeschreibung

Birdeye is seeking an Implementation Specialist to own the end-to-end deployment of AI and voice solutions for multi-location brands. You will collaborate with customers, IT teams, Product, and Engineering to configure, test, and launch solutions, ensuring successful rollouts and adoption.

This customer-facing role focuses on implementation and configuration rather than backend development, with emphasis on driving successful integrations and post-launch validation across enterprise clients.