Healthcare AI Implementation Specialist

Current Openings; United States; À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Employer-paid health plans

Flexible PTO

401(k) with company match

Flexible work from home

Maternity & Paternity Leave

Employee Resource Groups

Growth opportunities

Résumé du poste

Birdeye is seeking a customer-focused Implementation Specialist to own the end-to-end deployment of Birdeye’s AI and voice solutions. This role will work closely with customers, IT teams, FDEs, Product, and Engineering to configure, test, and launch solutions successfully.

This is a customer-facing implementation and configuration role, not a backend engineering role. This role focuses on deployment, UAT, go-live, and post-launch validation, translating business needs into effective agent

Qualifications

• 3–7 years of SaaS implementation, onboarding, professional services, or similar experience.
• Strong project management and customer-facing communication skills.
• Comfortable with integrations, workflows, APIs, and technical concepts.
• Comfortable configuring AI/voice agents and translating business requirements into agent workflows.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with enterprise customers and cross-functional technical teams.
• Ability to manage multiple implementations and drive projects to completion.

Responsabilités

• Own implementations from kickoff through go-live with timelines and risks.
• Coordinate EHR/PMS integrations and third-party integrations.
• Configure providers, appointment types, availability, widgets, and knowledge bases.
• Configure AI agents, workflows, prompts, guardrails, and business rules.
• Translate customer requirements into agent workflows and experiences.
• Lead UAT, end-to-end testing, go-live, and post-launch validation.
• Maintain implementation documentation and improve playbooks.

Connaissances

SaaS implementation

Project management

Customer communication

Integrations

APIs

Troubleshooting

Enterprise experience

Description du poste

Birdeye is seeking a customer-focused Implementation Specialist to own the end-to-end deployment of Birdeye’s AI and voice solutions. This role will work closely with customers, IT teams, FDEs, Product, and Engineering to configure, test, and launch solutions successfully.

This is a customer-facing implementation and configuration role, not a backend engineering role. This role focuses on deployment, UAT, go-live, and post-launch validation, translating business needs into effective agent