AI Governance & Controls Lead — Risk & Policy Oversight

Bank of America; Addison (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Business Controls Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will oversee QA, risk assessments, and governance for AI-enabled solutions, ensuring adherence to enterprise standards and regulatory expectations.

As a strategic partner, you will translate risk expectations into concrete technical and process requirements, champion governance routines, and drive remediation actions

Qualifications

• Minimum of 5 years in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services

Responsibilities

• Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups.
• Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements for GEAR stakeholders.
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Identify, assess, and prioritize responsible AI opportunities that improve processes, reduce manual effort, strengthen controls, and deliver measurable value.
• Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale.
• Coordinate required risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions.
• Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting.
• Design and implement governance and oversight framework supporting adherence to Global Operations Legal Order Policy requirements.
• Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting.
• Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress.
• Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and milestones.
• Identify procedural improvements, automation opportunities, thematic trends, and coaching needs across Legal Order Operations processes.
• Provide leadership reporting and partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes.
• Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies.
• Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions.
• Identify control gaps and emerging risks, evaluate root causes and themes, and drive sustainable corrective actions and process improvements.
• Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions.
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Responsible AI Awareness and Enablemen

Operational Excellence

Job description

Bank of America is seeking a Business Controls Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will oversee QA, risk assessments, and governance for AI-enabled solutions, ensuring adherence to enterprise standards and regulatory expectations.

As a strategic partner, you will translate risk expectations into concrete technical and process requirements, champion governance routines, and drive remediation actions