AI Governance & Controls Manager

Hobbsnews; Newark, Northern (DE, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a Business Control Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will drive adherence to enterprise-wide standards and support QA and control remediation programs.

You will collaborate across governance and risk teams to identify emerging risks, strengthen controls, and promote accountability. The role emphasizes AI governance, regulatory compliance, and sustainable performance

Qualifications

• 5+ years in Audit, Compliance, or Risk within a large financial services company with proven progression

Responsibilities

• Represent GEAR in enterprise AI governance forums, councils, steering committees, and Business Controls workgroups.
• Translate AI strategy, governance standards, and risk expectations into practical requirements for GEAR stakeholders.
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Identify, assess, and prioritize responsible AI opportunities that improve processes, reduce manual effort, strengthen controls, and deliver measurable value.
• Coordinate required risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions.
• Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting.
• Design and implement governance and oversight framework supporting adherence to Global Operations Legal Order Policy requirements.
• Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting.
• Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress.
• Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and milestones.
• Identify procedural improvements, automation opportunities, thematic trends, and coaching needs across Legal Order Operations processes.
• Provide leadership reporting and partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes.
• Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies.
• Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed decisions.
• Identify control gaps and emerging risks, evaluate root causes and themes, and drive sustainable corrective actions and process improvements.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Responsible AI Awareness and Enable

Operational Excellence

Job description

Bank of America is seeking a Business Control Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will drive adherence to enterprise-wide standards and support QA and control remediation programs.

You will collaborate across governance and risk teams to identify emerging risks, strengthen controls, and promote accountability. The role emphasizes AI governance, regulatory compliance, and sustainable performance