AI Fluency Learning Architect

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centres

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking an AI Fluency Instructional Designer to design, develop and maintain learning solutions that build employee capability in using the firm’s AI tools across segments, roles and regions.

In this role you will translate AI adoption goals into learning needs and create modern, experiential journeys that help employees use the right tools at the right time to maximize productivity and value.

Qualifications

• 6+ years of instructional design experience creating modern, experiential learning for adult learners at scale.
• Proven ability to run learning needs analysis and scope solutions from business goals, skills gaps, and learner data.
• Strong curriculum design skills (curation, creation, mapping to frameworks, proficiency levels, and learning journeys).
• Hands-on experience with generative AI tools; working knowledge of AI concepts, capabilities, limitations, and responsible use.
• Strong content review and quality assurance skills, including actionable feedback.
• Advanced stakeholder management and cross-functional partnership skills (especially in transformation environments).
• Strong project management and organisation skills; ability to manage multiple workstreams to deadlines.
• Excellent written and verbal communication; ability to explain technical concepts in plain language.
• Strong ownership, execution, consulting, and influencing skills.
• Global mindset and cultural fluency; ability to design for diverse roles and geographies.
• Strong problem-solving skills and resilience in a changing environment.

Responsibilities

• Assess and scope learning needs across employee segments, sub-segments and personas, turning AI adoption goals and skills gaps into prioritized, clearly scoped learning requirements.
• Design and develop modern, experiential instructional materials, curriculum and learning journeys that build AI fluency, from foundational literacy to advanced, workflow-embedded use.
• Leverage learning science principles to ensure learning is durable and results in lasting, impactful behaviour change.
• Apply the firm’s AI fluency practices framework and proficiency levels to define business objectives, learning outcomes, map content to the framework and identify gaps in the current curriculum.
• Review and evaluate existing internal and vendor learning content for quality, accuracy, relevance and alignment to the framework, and recommend whether to reuse, adapt, retire or build.
• Design tool‑specific and workflow‐based learning for the firm’s AI tools, including chat assistants, Microsoft Copilot and emerging agentic tools, in partnership with tool product and enablement teams.
• Partner with segment and line of business learning teams, who own development and delivery, through repeatable playbooks, design standards and templates that scale learning across the firm.
• Define and test what a high‑quality, end‑to‑end learner experience looks like, leading pilots, user testing, feedback and revisions so learning meets learner needs.
• Work with stakeholders and measurement and analytics partners to define a performance‑focused measurement plan and to use adoption and usage signals to target learning and report on impact.
• Lead research and benchmarking of AI upskilling at peer organisations, industry frameworks and external research, bring relevant insights into learning design and make sure learning content meets firm standards for quality, accessibility, responsible AI use and data handling.
• Collaborate with HR, Technology, Data & Analytics, Risk & Compliance, subject matter experts, managers and senior leaders to produce high‑quality learning design; use AI tools in your own design process to speed up needs analysis, content creation, review, and role‑model responsible AI use.

Skills

Instructional design

Needs analysis

Curriculum design

AI concepts

Stakeholder management

Project management

Communication

Global mindset

Problem solving

Tools

Microsoft Copilot

Job description

JPMorgan Chase & Co. is seeking an AI Fluency Instructional Designer to design, develop and maintain learning solutions that build employee capability in using the firm’s AI tools across segments, roles and regions.

In this role you will translate AI adoption goals into learning needs and create modern, experiential journeys that help employees use the right tools at the right time to maximize productivity and value.