AI-First Support Leader, Product & Ops

Voiceflow; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity

Market salary

Benefits

Job summary

Voiceflow is looking for an AI Product Support Lead to build autonomous systems for customer support. This role involves managing support tickets in Zendesk while utilizing AI to streamline operations.

Your focus will be on leading a small team, improving workflows, and engaging closely with users to ensure their needs are met. A background in product management is not necessary, but a strong track record in support and AI utilization is preferred.

A competitive salary, equity, and benefits are part of the compensation.

Qualifications

• Track record of using AI to run or transform a support function.
• Experience in support management or related roles.
• Strong product instincts with an ability to identify root causes.

Responsibilities

• Build and operate AI-powered support workflows.
• Lead a team to provide high-quality customer service.
• Turn support issues into product requirements.

Skills

Systems building

Customer communication

AI utilization

Support management

Problem identification

Tools

Zendesk

AI systems

Job description

Voiceflow is looking for an AI Product Support Lead to build autonomous systems for customer support. This role involves managing support tickets in Zendesk while utilizing AI to streamline operations.

Your focus will be on leading a small team, improving workflows, and engaging closely with users to ensure their needs are met. A background in product management is not necessary, but a strong track record in support and AI utilization is preferred.

A competitive salary, equity, and benefits are part of the compensation.