AI Product Support Lead — San Francisco

Wonderschool, Inc.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity options

Market salary

Comprehensive benefits

Job summary

Wonderschool, Inc. is looking for an AI Product Support Lead to enhance customer service using AI technologies. You will manage direct support in Zendesk, lead a team, and influence product decisions based on customer interactions.

The ideal candidate will have experience in building systems to improve ticket management and foster close customer relationships. This role requires in-person work in Rincon Hill, San Francisco, 5-6 days a week, and offers a competitive salary with equity and benefits.

Qualifications

• Experience in building systems that enhance user interactions.
• Strong background in managing customer support functions.
• Ability to lead teams and influence across departments.

Responsibilities

• Handle support tickets and phone support in Zendesk.
• Monitor AI agent needs and ensure resolution.
• Build and operate AI-powered support workflows.
• Design self-service paths to resolve issues proactively.
• Lead a team and influence product development based on customer feedback.

Skills

AI utilization in support functions

Customer communication

Systems building

Strong product instincts

Tools

Zendesk

Lorikeet

OpenClaw

Job description

Wonderschool, Inc. is looking for an AI Product Support Lead to enhance customer service using AI technologies. You will manage direct support in Zendesk, lead a team, and influence product decisions based on customer interactions.

The ideal candidate will have experience in building systems to improve ticket management and foster close customer relationships. This role requires in-person work in Rincon Hill, San Francisco, 5-6 days a week, and offers a competitive salary with equity and benefits.