AI-First CX Platform Product Lead

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 164,000 - 266,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Product Leader to define and execute the vision for their AI‑first Customer Support platform. This in-office role, based in Santa Clara, requires ownership of the product strategy and roadmap for key technologies.

The ideal candidate should have over 12 years of experience in Product Management and a solid background in AI-powered solutions and Salesforce Service Cloud. A competitive salary range of $164,000.00 to $266,000.00 per year is offered, along with additional benefits.

Qualifications

• 12+ years of Product Management experience in technology or IT CX.
• Deep expertise in Customer Support and operational models of KCS.
• Exceptional communication and presentation skills.

Responsibilities

• Own the strategy and delivery of a unified, AI‑powered platform.
• Drive significant velocity to maintain competitive edge.
• Define and champion the multi‑year roadmap for IT CX products.

Skills

Product Management

AI-powered solutions

Agile/Scrum methodologies

Communication skills

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, Business or related field

Tools

Salesforce Service Cloud

Cloud architectures

Job description

Palo Alto Networks, Inc. is seeking a Senior Product Leader to define and execute the vision for their AI‑first Customer Support platform. This in-office role, based in Santa Clara, requires ownership of the product strategy and roadmap for key technologies.

The ideal candidate should have over 12 years of experience in Product Management and a solid background in AI-powered solutions and Salesforce Service Cloud. A competitive salary range of $164,000.00 to $266,000.00 per year is offered, along with additional benefits.