AI-First Ops Transformation PM

Trusting Social Co.; Dallas (TX); Híbrido; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

Trusting Social is seeking an AI-first Product Manager (Ops Transformation) to redesign debt-collection workflows for an AI-native organization. You will immerse in frontline collections, map SOPs, and identify automation opportunities to drive compliance and efficiency.

You will draft specs, prototype or guide engineers, and ship MVPs quickly while measuring cycle-time, adherence, and throughput. This role blends ops insight with AI strategy in a fintech context.

Formación

• 5+ years in product management, ops transformation, or program management.
• Proven track record of translating manual SOPs into automated, governed workflows.
• Experience working in or adjacent to regulated industries (fintech, healthcare, collections, gov).
• Familiarity with automation stacks (RPA, workflow orchestration, APIs) and emerging AI architectures (LLMs, agentic systems).
• Data self-service skills (SQL, dashboards) a plus.
• Startup-tested: you can bring order without needing layers of process to get going.

Responsabilidades

• Discovery & Translation
• Immerse in daily collections ops to map SOPs and surface pain points.
• Apply Jobs-to-Be-Done and anthropological methods to reframe operator needs.
• Identify and rank-order automation opportunities by reach, impact, compliance risk, and more (RICE + risk-tier).
• Design & Execution
• Draft specs and either prototype yourself or manage lightweight engineering builds.
• Ship scrappy MVPs quickly; measure cycle-time, compliance adherence, and throughput.
• Capture learnings in shareable posts, SOPs, and the AI-First Ops Handbook so wins compound.
• Governance & Compliance
• Apply strict guardrails: T0–T3 risk tiers, human-in-the-loop where required.
• Ensure AI workflows are explainable, auditable, and compliant.
• Impact & Scaling
• Track adoption: % of ops tasks starting with AI.
• Measure business outcomes: revenue impact, FTE leverage, error reduction.
• Industrialize successful prototypes into repeatable modules.

Conocimientos

Product management

Ops transformation

Program management

Automation

Fintech/regulatory experience

SQL

Data dashboards

Startup experience

RPA

APIs

Herramientas

RPA

Workflow orchestration

APIs

Cursor IDE

Claude code

Descripción del empleo

Trusting Social is seeking an AI-first Product Manager (Ops Transformation) to redesign debt-collection workflows for an AI-native organization. You will immerse in frontline collections, map SOPs, and identify automation opportunities to drive compliance and efficiency.

You will draft specs, prototype or guide engineers, and ship MVPs quickly while measuring cycle-time, adherence, and throughput. This role blends ops insight with AI strategy in a fintech context.