AI-First Ops Transformation Product Manager

Trusting Social; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A fintech startup is seeking an AI-First Product Manager to transform debt collection operations using AI-driven automation. The ideal candidate will have over 5 years of experience in product management, adept at redesigning workflows for efficiency and compliance. Responsibilities include mapping SOCs, identifying automation opportunities, and tracking business outcomes. This role is crucial for creating seamless AI interactions within the customer experience.

Qualifications

• 5+ years in product management, ops transformation, or program management.
• Proven track record of translating manual SOPs into automated workflows.
• Experience in fintech, healthcare, collections, or government sectors.
• Familiarity with automation stacks and emerging AI architectures.

Responsibilities

• Immerse in daily collections ops to map SOPs and surface pain points.
• Identify and rank-order automation opportunities.
• Draft specs and prototype or manage lightweight engineering builds.
• Ship scrappy MVPs quickly; measure relevant metrics.
• Ensure AI workflows are explainable and compliant.
• Track adoption and business outcomes.

Skills

Product management

Systems-level AI thinking

Data self-service skills (SQL, dashboards)

Experience in regulated industries

Tools

RPA

Workflow orchestration

APIs

Job description

A fintech startup is seeking an AI-First Product Manager to transform debt collection operations using AI-driven automation. The ideal candidate will have over 5 years of experience in product management, adept at redesigning workflows for efficiency and compliance. Responsibilities include mapping SOCs, identifying automation opportunities, and tracking business outcomes. This role is crucial for creating seamless AI interactions within the customer experience.