Head of AI-First Customer Support

Collectors Card; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Flexible PTO

Equity issuances for bonuses

Job summary

Collectors Card, located in New York, is looking for a Head of Customer Support. This role involves building and leading the customer support operations from the ground up in a dynamic fintech environment. You will be responsible for implementing support technology, scaling the team, and establishing key performance metrics.

The ideal candidate should have a strong background in customer support leadership, hands-on experience with Zendesk, and a passion for optimizing customer experiences to enhance brand loyalty.

Qualifications

• 5+ years in Customer Support leadership.
• Experience building and scaling support teams.
• Deep Zendesk experience required.

Responsibilities

• Own the entire Customer Support functions.
• Design and implement support processes.
• Directly manage customer inquiries.

Skills

Customer Support leadership

Zendesk configuration

Operational mindset

Problem-solving

Tools

Zendesk

Job description

Collectors Card, located in New York, is looking for a Head of Customer Support. This role involves building and leading the customer support operations from the ground up in a dynamic fintech environment. You will be responsible for implementing support technology, scaling the team, and establishing key performance metrics.

The ideal candidate should have a strong background in customer support leadership, hands-on experience with Zendesk, and a passion for optimizing customer experiences to enhance brand loyalty.