AI-First Customer Success Operations Analyst

Openkrill; United States; Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity and 401k

Comprehensive healthcare

Flexible paid time off

Parental leave

Professional development resources

Job summary

Obsidian Security is building a new Service Operations function within Customer Success to modernize how we structure, access, and act on customer data. You will transform data into automated reporting and AI-assisted tools that enable customer health tracking, streamline QBRs and EBRs, and provide executives with clear visibility into outcomes.

You will own the reporting and automation layer for CS, shape AI-first workflows, and automate recurring CS tasks across Zendesk, Salesforce, and the

Qualifications

• Hands-on Databricks experience for data modeling on governed marts.
• Proficiency in Python for data transformation and automation.
• Experience with Salesforce data and customer success platforms (Zendesk, Gainsight).

Responsibilities

• Own the reporting and automation layer for Customer Success data, dashboards, and health tracking.
• Shape AI-first automation roadmaps for deterministic and non-deterministic workflows.
• Automate recurring CS workflows including renewal/adoption tracking and cross-platform integrations.
• Define a secure, auditable data access model for CS workflows in partnership with teams.
• Maintain data quality and documentation across CS data sources.
• Collaborate with Business Systems, Product/Engineering, and CS teams to optimize data flow.

Skills

AI-first problem-solving

Data modeling

Strong communication

Ambiguity handling

Cross-functional collaboration

Tools

Databricks

Python

Salesforce

Zendesk

Gainsight

Data warehouse

Job description

Obsidian Security is building a new Service Operations function within Customer Success to modernize how we structure, access, and act on customer data. You will transform data into automated reporting and AI-assisted tools that enable customer health tracking, streamline QBRs and EBRs, and provide executives with clear visibility into outcomes.

You will own the reporting and automation layer for CS, shape AI-first workflows, and automate recurring CS tasks across Zendesk, Salesforce, and the