AI-First Customer Success Operations Analyst

Obsidian Security; United States; Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity and 401k

Healthcare (dental and vision)

Flexible PTO and holidays

12 weeks parental leave

Professional development resources

Job summary

Obsidian Security, a leading cyber security platform, is expanding its Customer Success analytics function. You will own the reporting and automation layer, translating stakeholder needs into field-level requirements and building dashboards over the Customer Success data mart.

You will drive AI-first automation, integrate data across Zendesk, Salesforce, Slack, and the data warehouse, and partner with Security and Engineering to ensure governance, data quality, and scalable reporting for

Qualifications

• Hands-on experience with Databricks, data modeling on governed marts, and metric/semantic views.
• Familiarity with Python or another scripting language for data transformation and automation.
• Strong communication skills to translate ambiguous reporting needs into concrete data requirements.

Responsibilities

• Own the reporting and automation layer for Customer Success.
• Default to AI-first workflows and shape roadmaps for deterministic and AI-driven automation.
• Automate recurring Customer Success workflows including renewal/adoption tracking and ticket triage.
• Help define a secure, auditable data access model for Customer Success workflows.
• Maintain data quality and documentation for Customer Success data sources.
• Partner with Business Systems, Product/Engineering, and Customer Success to shape data flows into reports.

Skills

Databricks

Python

AI-first

Salesforce

Data governance

Tools

Zendesk

Salesforce

Gainsight

Job description

Obsidian Security, a leading cyber security platform, is expanding its Customer Success analytics function. You will own the reporting and automation layer, translating stakeholder needs into field-level requirements and building dashboards over the Customer Success data mart.

You will drive AI-first automation, integrate data across Zendesk, Salesforce, Slack, and the data warehouse, and partner with Security and Engineering to ensure governance, data quality, and scalable reporting for