AI-Driven CS Strategy & Ops Partner

Monograph; South San Francisco (CA); On-site; USD 156,000 - 234,000; Full time

Benefits offered by this job

equity

company bonus or sales commissions/bon

Job summary

Stripe is seeking an experienced Customer Success Strategy & Operations leader to drive the near-term evolution and scaling of Customer Success foundations. You’ll partner with CS leadership to shape operating models, processes, cadences, and reporting—balancing strategic planning with hands-on execution.

You will analyze performance, develop forecasts and dashboards, and lead cross-functional initiatives to enable scalable, data-informed decisions that improve customer impact.

Qualifications

• 7+ years in strategic/operational roles at high-growth tech firms or consulting.
• Able to define scope and complete undefined operational problems with minimal supervision.
• Experience with operational design, strategic planning, and reporting.
• Independent worker with strong accountability to deadlines.
• Cross-functional collaboration with senior stakeholders and independent perspective.
• Technical proficiency in AI tools to automate workflows.
• Strong analytical skills, ownership of data and metrics, and hypothesis testing.
• Ability to translate business needs into technical requirements.

Responsibilities

• Cross-functionally analyze and troubleshoot system challenges.
• Define operating models for new CS specialisms, including metrics, processes, cross-functional ways of working.
• Design and implement AI-enabled workflows to improve efficiency and impact.
• Conduct analysis of system operations and workflow management.
• Translate business needs into scalable technical solutions and lead from requirements to delivery.
• Develop scalable, automated reports and dashboards meeting leadership requirements; reduce manual effort.
• Oversee management of CSM territories.
• Enhance business processes through data-driven decision making.
• Define and monitor annual and quarterly OKRs.
• Prepare materials for QBRs and leadership meetings.

Skills

Ambiguity tolerance

Operational design

Strategic planning

Cross-functional collaboration

Independent work

AI tools

Data analytics

Requirements translation

Go-to-Market collaboration

SQL

Job description

Stripe is seeking an experienced Customer Success Strategy & Operations leader to drive the near-term evolution and scaling of Customer Success foundations. You’ll partner with CS leadership to shape operating models, processes, cadences, and reporting—balancing strategic planning with hands-on execution.

You will analyze performance, develop forecasts and dashboards, and lead cross-functional initiatives to enable scalable, data-informed decisions that improve customer impact.