AI Products Deployment Engineer — Frontline Deployments

Workday, Inc. (old); Pleasanton (CA); Presencial; USD 148.000 - 222.000; Jornada completa

Descripción de la vacante

Workday, Inc. is seeking a Forward Deployed Engineer for AI Products in Pleasanton, CA. You’ll deploy and optimize AI agents for customer environments, acting as a primary technical contact during Early Access programs and guiding deployments end-to-end with product and engineering teams.

The role emphasizes hands-on problem solving, clear communication, and ownership as the product evolves with customer feedback. Travel up to 20% is required.

Formación

• 5+ years of experience in technical consulting, solutions engineering, implementation, or customer support within enterprise software.
• Willingness and ability to travel up to 20% to customer sites.
• Experience managing customer technical relationships and setting expectations collaboratively.

Responsabilidades

• Provide end-to-end EA deployments: implement, configure, and troubleshoot solutions based on customer feedback.
• Serve as the day-to-day technical contact for design partners and EA customers with clear communication.
• Analyze tenant data and configurations to evaluate agent performance and behavior.
• Document deployment playbooks and troubleshooting guides to support scaling efforts.
• Collaborate with program managers and Workday Services leads throughout customer implementations.

Conocimientos

Technical consulting

Solutions engineering

Customer support

Descripción del empleo

Workday, Inc. is seeking a Forward Deployed Engineer for AI Products in Pleasanton, CA. You’ll deploy and optimize AI agents for customer environments, acting as a primary technical contact during Early Access programs and guiding deployments end-to-end with product and engineering teams.

The role emphasizes hands-on problem solving, clear communication, and ownership as the product evolves with customer feedback. Travel up to 20% is required.