AI Field Deployment Engineer for Enterprise Agents

Workday, Inc.; Pleasanton (CA); Híbrido; USD 148.000 - 222.000; Jornada completa

Descripción de la vacante

Workday, Inc. in Pleasanton, CA is seeking a Forward Deployed Engineer to deploy and optimize AI agents in live customer environments.

You will work alongside product and engineering teams, leading EA deployments and serving as the technical point of contact for design partners and customers. Your role includes implementing and configuring AI solutions, analyzing tenant data and workflows, and turning field feedback into actionable improvements.

Formación

• 5+ years of experience in technical consulting, solutions engineering, implementation, technical product management, or customer support within enterprise software environments.
• Willingness and ability to travel up to 20% to customer sites as needed.

Responsabilidades

• Support customer discovery to understand goals and functional requirements for AI agent deployments
• Serve as a day-to-day technical contact for design partners and Early Access (EA) customers, maintaining clear communication and setting expectations
• Execute EA deployments end-to-end: implement, configure, and troubleshoot solutions based on ongoing customer feedback
• Analyze customer tenant data, configurations, and workflows to evaluate agent performance and behavior
• Triage issues effectively, distinguishing between bugs, configuration errors, and product gaps, and escalating to appropriate engineering teams
• Maintain clear status updates, tracking deployment risks, open technical issues, and next steps for internal and external stakeholders
• Translate customer feedback and field findings into detailed problem statements and actionable bug reports for core engineering
• Assist in evaluating pre-GA stage gates and graduation metrics to ensure product readiness
• Document deployment playbooks, repeatable configuration patterns, and troubleshooting guides to support scaling efforts
• Collaborate closely with program managers and Workday Services leads throughout customer implementations
• Support early General Availability (GA) releases until product graduation criteria are achieved

Conocimientos

Technical consulting

Customer engagement

Solutions engineering

Implementation

Travel up to 20%

Herramientas

Workday

Descripción del empleo

Workday, Inc. in Pleasanton, CA is seeking a Forward Deployed Engineer to deploy and optimize AI agents in live customer environments.

You will work alongside product and engineering teams, leading EA deployments and serving as the technical point of contact for design partners and customers. Your role includes implementing and configuring AI solutions, analyzing tenant data and workflows, and turning field feedback into actionable improvements.